Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

Meredith Jaiyesimi

Richardson,TX

Summary

An ambitious and enthusiastic individual seeking a challenging career within a growing organization. A recent graduate with a master's in healthcare administration who is seeking a role to strengthen an organization's quality improvement measures and outcomes. I am skillful and equipped with proven course abilities in operational, financial, and healthcare management.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Remote Support Analyst II

ACS Technologies, Inc
03.2007 - Current
  • Perform quality assurance and quality control assessments of tickets
  • Resolve troubleshooting cases and incidents
  • Analyze technical issues to identify troubleshooting methods for quick remediation
  • Provide continued maintenance and development of bug fixes and patch sets for existing web applications
  • Remote screen shares to walk customers through software as needed
  • Acknowledge customer issues to provide solutions and/or alternatives in a timely manner.

Customer Service Representative

SITEL
12.2002 - 03.2007
  • Maintained customer satisfaction with decisional making strategies
  • Answered customer inbound calls promptly to avoid on-hold wait times
  • Answered constant flow of customer calls with minimal wait times
  • Resolved issues with systems, hardware, and software quickly and accurately
  • Track and analyze customer encounters to identify errors, inconsistencies, and areas of improvement.

Education

Master of Science - Healthcare Administration

Medical University of SC
Charleston, SC
05.2022

Bachelor of Science - Healthcare Administration

Grand Canyon University
Phoenix, AZ
04.2017

Skills

    Remote Support

    Issue and Resolution Tracking

    Active Listening

    Customer Service

    Support ticketing systems

    Application support

    Software Knowledge

    Network Troubleshooting

    Support Services

    Application installations

    Technical assistance

    Problem-Solving

Accomplishments

  • Completion of a Major Capstone Project at Grand Canyon University
  • Maintaining a GPA of 3.75 or higher

Certification

Lean Six Sigma White & Yellow Belt, 2023

Affiliations

  • American College of Healthcare Executives (ACHE)

Timeline

Remote Support Analyst II

ACS Technologies, Inc
03.2007 - Current

Customer Service Representative

SITEL
12.2002 - 03.2007

Master of Science - Healthcare Administration

Medical University of SC

Bachelor of Science - Healthcare Administration

Grand Canyon University

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Meredith Jaiyesimi