Meredith Jaiyesimi
Richardson,TX
Summary
Skilled technical professional with experience in providing high-quality technical support. Adept at troubleshooting, problem-solving, and delivering effective solutions. Strong emphasis on team collaboration and adaptability to changing needs. Proficient in customer service, technical documentation, and system maintenance. Known for reliability and consistent achievement of results.
Knowledgeable support analyst with solid background in troubleshooting and resolving technical issues. Adept at identifying root causes and implementing efficient solutions, ensuring seamless operations and user satisfaction. Demonstrated expertise in system maintenance and customer support, coupled with excellent communication and problem-solving skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Technical Support Analyst II
ACS Technologies, Inc.
03.2007 - Current
- Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
- Analyzed technical issues to identify troubleshooting methods needed for quick remediation.
Customer Service Representative
SITEL Formerly Client Logic
11.2002 - 03.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier
BI-LO
08.2000 - 07.2002
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Customer Service Representative
Computer Science Corporation, CSC
08.1999 - 07.2000
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of agents interactions, ensuring proper follow-up and resolution of issues.
- Provided comprehensive support to agents, ensuring a high level of productivity and success.
- Maintained accurate records of agent interactions, enabling data-driven decision-making processes within the department.
- Ensured compliance with regulatory requirements by staying abreast of industry trends and best practices in agent services representation.
- Responded to agents requests for products, services, and company information.
- Delivered world-class customer service to internal and external customers.
Patient Care Technician
Spartanburg Regional Medical Center
12.1998 - 08.1999
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Claims Associate II
Blue Cross Blue Shield Of South Carolina
06.1996 - 12.1998
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Affirmed or denied coverage fairly based on thorough investigations.
- Evaluated and settled complex insurance claims in strict timeframes.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Evaluated accuracy and quality of data entered into agency management system.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Education
Master of Science - Health Administration
Medical University of South Carolina
Charleston, SC05.2022
Bachelor of Science - Health Administration
Grand Canyon University
Phoenix, AZ04.2017
Associate of Applied Science - Management
Florence- Darlington Technical College
Florence SC08.2013
Bachelor of Science - Nursing
Clemson University
Clemson, SC01-2000
Bachelor of Science - Nursing
University of South Carolina Spartanburg
Spartanburg, SC01-1998
Bachelor of Science - Nursing
South Carolina State University
Orangeburg, SC01-1993
Skills
- Development Documentation
- Organizational Skills
- Mobility Devices
- Apple IOS
- Application Support
- Issue and Resolution Tracking
- Resolving Problems and Incidents
- Service support
- Customer service
- Ticket management
- Verbal and written communication
- Product knowledge
- Technical support
- Remote support
- Troubleshooting and Diagnostics
Accomplishments
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Best Employee in 5.0 Customer Satisfaction Survey score award
- Recipient of individual and departmental awards for providing stellar client service.
- Increased number of resolved job tickets by 95% over previous year.
Affiliations
American College of Healthcare Executives~ Member
Certification
- Certified Support Analyst II, ACS Technologies - May 2003-Current
- CLSSGB, Lean six sigma green belt certification AIGPE - April 2025
Languages
English
Native or Bilingual
Timeline
Technical Support Analyst II
ACS Technologies, Inc.
03.2007 - Current
Customer Service Representative
SITEL Formerly Client Logic
11.2002 - 03.2007
Cashier
BI-LO
08.2000 - 07.2002
Customer Service Representative
Computer Science Corporation, CSC
08.1999 - 07.2000
Patient Care Technician
Spartanburg Regional Medical Center
12.1998 - 08.1999
Claims Associate II
Blue Cross Blue Shield Of South Carolina
06.1996 - 12.1998
Master of Science - Health Administration
Medical University of South Carolina
Bachelor of Science - Health Administration
Grand Canyon University
Associate of Applied Science - Management
Florence- Darlington Technical College
Bachelor of Science - Nursing
Clemson University
Bachelor of Science - Nursing
University of South Carolina Spartanburg
Bachelor of Science - Nursing
South Carolina State University