Meredith Jones
Summary
Hands-on Regional Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Area Manager of Operations
Lucile's Creole Café
03.2021 - 10.2023
- Scheduled employees for shifts, taking into account customer traffic and employee strengths, ensuring that all staff arrives at their scheduled time.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Hiring and firing Front of House staff and Back of House staff.
- Inventoried and ordered all liquor.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Inventoried and ordered all food.
- Ensuring that the building and equipment within the building is working, clean and functional.
- Ensuring that all food preparation paperwork is filled out.
- Developed processes to save on costs and prevent losses, while managing labor and food cost.
- Enforced compliance with local, state and federal regulations and company standards.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Traveled to 3-5 locations per week to manage each store and perform reviews of individual managers and employees.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
General Manager
Lucile's Creole Cafe
04.2018 - 03.2021
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Correctly calculated inventory and ordered appropriate supplies.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Maintained facility and grounds to present positive image.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maximized quality assurance by completing frequent line checks.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Led and directed team members on effective methods, operations, and procedures.
Education
Bachelor of Arts - Psychology
University of Colorado
Boulder, CO2012
Skills
- Multi-tasking
- Scheduling
- Xcel/Microsoft word
- Team Leadership
- Order/Inventory
- Employee Leadership and management
- Building Maintenance
- Cultivating employees
- Hiring
- Problem-solving
- Decision making
- Planning/organization
Certification
- TIPS Certified
- ServSafe Certified
Timeline
Area Manager of Operations
Lucile's Creole Café
03.2021 - 10.2023
General Manager
Lucile's Creole Cafe
04.2018 - 03.2021
Bachelor of Arts - Psychology
University of Colorado