Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Education and Training
Timeline
Generic

Meredith Jones

Pinson,AL

Summary

Dynamic professional with extensive experience at AT&T Communications, excelling in route optimization and customer service. Proven ability to enhance operational efficiency through effective scheduling and conflict resolution. Recognized for maintaining accurate records and fostering strong communication with clients, ensuring timely delivery and satisfaction.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Dispatcher

AT&T Communications
Birmingham, AL
03.2022 - Current
  • Verified driver credentials prior to assigning them a route or task.
  • Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
  • Ordered supplies or equipment to issue to personnel.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
  • Relayed work orders and information between work crews, supervisors, and field personnel.
  • Maintained logs of all incoming calls and assigned tasks.
  • Resolved customer complaints related to service issues or delays.

Accounts Receivable and Billing Clerk

AT&T Communications
Huntsville, AL
09.2014 - 03.2022
  • Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
  • Expedited payments by verifying accuracy and currency of vendor information.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Processed payments received by cash, check, or credit card.
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.

Customer Service Representative

AT&T Communications
Birmingham, AL
04.1999 - 09.2014
  • Updated databases with new and modified customer data.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

Master of Science - Human Resources Management

Strayer University
Birmingham, AL
05-2019

Bachelor of Science - Human Resources Management

Faulkner University
Montgomery, AL
09-2013

Associate of Arts - Practical Nursing

Jefferson State Community College
Birmingham, AL
05-2010

Skills

  • Route optimization
  • Scheduling tasks
  • Record keeping
  • Communication skills
  • Customer service
  • Conflict resolution

Affiliations

  • gardening
  • reading books
  • spending time with family and friends

Accomplishments

  • Phi Theta Kappa Honor society
  • Overall GPA 3.875

Certification

  • Alabama Real Estate License

Education and Training

other,other,other

Timeline

Dispatcher

AT&T Communications
03.2022 - Current

Accounts Receivable and Billing Clerk

AT&T Communications
09.2014 - 03.2022

Customer Service Representative

AT&T Communications
04.1999 - 09.2014

Master of Science - Human Resources Management

Strayer University

Bachelor of Science - Human Resources Management

Faulkner University

Associate of Arts - Practical Nursing

Jefferson State Community College

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Meredith Jones