Meredith Martin
Summary
Knowledgeable Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager and Billing Administrator
Charles Anderson's Office
04.2016 - 07.2023
- Patient care, advocacy, and customer service.
- Software proficiency with EMR systems, NABLEMD/Athena.
- Moved 10,000+ patients to new EMR system
- 8 years of experience with ICD-9. I CD-10, HCPCS, and CPT coding and auditing.
- Regulated patient billing and receiving, payment plans, all insurance billing and receiving (commercial and government.)
- Audited all insurance claims and financials correspondingly for checks and balances
- Manually applied charges, adjustments, and payments to encounters
- Daily, inpatient, outpatient, surgical, and observations charges
- Scheduled surgeries with facility
- Physician schedules, audited documentation, attended physician meetings, credentialed physicians, and kept physician updated yearly with Texas state licensing, NPI, DEA, and TIN
- Reviewed and made changes in compliance with ACOG
- Input physician orders for surgeries, radiology, and labs
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for physician and employees.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Submitted electronic/paper claims documentation for timely filing.
- Monitored and updated claims status in claims processing system.
- Verified patient insurance coverage and benefits for medical claims.
- Managed large volume of medical claims on daily basis.
- Evaluated medical claims for accuracy and completeness and researched missing data.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Followed up on denied claims to verify timely patient payment and resolution.
- Researched and resolved complex medical claims issues to support timely processing.
- Identified and resolved discrepancies between patient information and claims data.
- Processed insurance payments and maintained accurate documentation of payments.
- Maintained confidentiality of patient finances, records, and health statuses.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Coordinated with contracting department to resolve payer issues.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Posted payments to accounts and maintained records.
- Communicated verification and authorization status updates with the hospital scheduling department to facilitate decision-making for patient admissions and insurance coverage.
Secretary
Abilene
10.2014 - 04.2016
- Labor and Delivery Unit and Mother-Baby Unit, Regional Medical Center Abilene
- Charges for Unit to send to billing department, patient intake, vitals, patient prep, patient advocacy, surgical prep, observation, outpatient and inpatient patient care
- NICU charges and patient prep
- Data Entry – orders for physicians into hospital computer.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Education
No Degree -
West Texas A&M University
Canyon, TXComputer Science Engineering
Amarillo College
Amarillo, TXNew Mexico Junior College
Hobbs, NM2000
High School Diploma -
Lubbock Coronado High School
Lubbock, TX1999
Skills
- Thrive in diverse situations
- Knowledge of Regulatory Standards
- Senior Leadership Support
- Negotiations
- Workflow Optimization
- Microsoft Office
- Project Management
- Delegation
- Strategic Planning
- Excellent Multitasking Abilities
- Research and Analysis
- Written Communication
- Administrative Oversight
- Database Maintenance
- Financial Management and Reporting
- Vendor Liaising
- Conflict Management
- Data Analysis and Modeling
- Proposal Writing
- Regulatory Compliance
- Organizational Skills
- Cash Flow and Reconciliation
- Human Resources
- Documentation
- Customer Service Management
Accomplishments
- Developed and instituted employee training and retention initiative that reduced personnel turnover by 100% within 6 years.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Grossed one million plus annually until current in private practice. Superseding financial goal for independent practice.
- Initiated business with limited resources and accounted for risks.
- Exceeded monthly targets on several occasions.
- Achieved financial gain personally and professionally.
Certification
CPR
AED
HIPAA privacy and security
Bloodborne safety
Hep C training
Timeline
Office Manager and Billing Administrator
Charles Anderson's Office
04.2016 - 07.2023
Secretary
Abilene
10.2014 - 04.2016
No Degree -
West Texas A&M University
Computer Science Engineering
Amarillo College
New Mexico Junior College
High School Diploma -
Lubbock Coronado High School
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