Meredith McNally
Chesapeake,VA
Summary
Experienced and versatile Customer Service Representative blending the best of healthcare, retail, and outdoor adventure worlds. With a knack for problem-solving and a flair for communication, I've honed my skills in delivering top-notch service and forging lasting connections with customers. My journey through different industries has equipped me with a diverse toolkit to tackle any challenge head-on. Currently, I'm leveraging my savvy with knowledge of the latest operating systems and products currently in operation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Born Primitive
Virginia Beach , VA
02.2024 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Attended regular team meetings to discuss best practices.
- Worked collaboratively with team members to achieve goals.
CSS TECH I
Sentara Healthcare
Norfolk , VA
01.2017 - 02.2024
- Successfully accomplished service goals through the prioritization and organization of tasks.
- Consistently met and surpassed workflow requirements, showcasing self-sufficiency.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Adhered to operating and safety procedures during cleaning, disinfecting and sterilizing surgical sets and heat sensitive equipment.
- Practiced proper infection control measures and verified proper function, cleanliness and sanitization before use.
- Building surgical cases for next day operations
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Member of SLH Decon Team 2021 & 2022
Bartender
Mahi's
Virginia Beach , VA
07.2019 - 03.2020
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
- Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
- Poured wine, beer and cocktails for patrons.
- Prepared new garnishes, juices and other perishables daily.
Police Officer Candidate
City of Chesapeake
Chesapeake , VA
11.2018 - 05.2019
- Maintained professional and technical knowledge to complete tasks efficiently
- Contributed to team efforts by accomplishing related tasks
- Built professional relationships with officers and supervisors to enhance communication.
- Directed traffic at high-volume special events for public safety and order.
Ranch Hand
Fish Tail Bar G
Chesapeake , VA
02.2016 - 02.2017
- Worked with owner to determine ranch needs.
- Cared for livestock and monitored health and living spaces.
- Operated ranch equipment for animal care and transport or field irrigation.
- Followed safety protocols when operating tools and equipment.
- Groomed horses before competitions.
- Managed ranch schedules for livestock, special events and crops.
- Transported feed, supplies, and livestock between locations as needed.
Customer Service Representative
Bed Bath and Beyond
Chesapeake , VA
04.2015 - 08.2016
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Patient Care Technician - Clinical Care
Sentara College of Health Science
Chesapeake, VA05.2022
Centrile Sterile Supply Tech Certification - Centrile Sterile Supply Technician
Sentara College of Health Sciences
Chesapeake, VA12.2016
Advanced Diploma & National Certification - Emergency Medical Technology
Center For Science And Technology
Chesapeake, VA06.2014
High School Diploma -
Indian River High School
Chesapeake, VA06-2014
Skills
- Decision Making Legal
- Compliance
- Integrity
- Dependability
- Communication
- Pressure Handling
- Troubleshooting and Diagnosis
- Mechanical Aptitude
- Problem-Solving
- Verbal and Written Communication
- Documentation and Reporting
- Attention to Detail
- Customer Service
- Tech-Savvy
Certification
- Hospital Emergency Response Training 21I-0386 HERT-B-2 08/19/2021
- FEMA Courses:
- IS-00100.b Introduction to Incident Command System ICS-100 03/25/2015
- IS-00100.c Introduction to Incident Command System, ICS-100 04/03/2019
- IS-00200.b ICS for Single Resources and Initial Action Incident
- CS-200 04/02/2015
- IS-00700.a National Incident Management System (NIMS) An Introduction 04/07/2015
- IS-00700.b An Introduction to the National Incident Management System 05/15/2019
- IS-00800.b National Response Framework, An Introduction 04/07/2015
Affiliations
I'm an energetic individual with a zest for life and a wide array of interests. When I'm not pounding the pavement with multiple local run clubs or hitting the gym for some weightlifting, you can find me casting lines while fishing, tracking game while hunting, or perfecting my aim with archery. I love the tranquility of paddle boarding and kayaking, especially when accompanied by my furry friend on beach outings. Exploring new culinary delights with my significant other is always a highlight, and I find fulfillment in giving back through volunteering with Hold the Rein LLC. Traveling to new destinations fuels my sense of adventure and keeps me inspired.
Timeline
Customer Service Representative
Born Primitive
02.2024 - Current
Bartender
Mahi's
07.2019 - 03.2020
Police Officer Candidate
City of Chesapeake
11.2018 - 05.2019
CSS TECH I
Sentara Healthcare
01.2017 - 02.2024
Ranch Hand
Fish Tail Bar G
02.2016 - 02.2017
Customer Service Representative
Bed Bath and Beyond
04.2015 - 08.2016
Patient Care Technician - Clinical Care
Sentara College of Health Science
Centrile Sterile Supply Tech Certification - Centrile Sterile Supply Technician
Sentara College of Health Sciences
Advanced Diploma & National Certification - Emergency Medical Technology
Center For Science And Technology
High School Diploma -
Indian River High School
- Hospital Emergency Response Training 21I-0386 HERT-B-2 08/19/2021
- FEMA Courses:
- IS-00100.b Introduction to Incident Command System ICS-100 03/25/2015
- IS-00100.c Introduction to Incident Command System, ICS-100 04/03/2019
- IS-00200.b ICS for Single Resources and Initial Action Incident
- CS-200 04/02/2015
- IS-00700.a National Incident Management System (NIMS) An Introduction 04/07/2015
- IS-00700.b An Introduction to the National Incident Management System 05/15/2019
- IS-00800.b National Response Framework, An Introduction 04/07/2015
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