Meredith McSherry
New Milford,NJ
Summary
Goal-oriented Customer Service Manager with two years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
4
4
years of professional experience
Work History
Client Service Manager
Provisor
11.2020 - Current
- Managed department call volume and coordinated department schedules to maximize coverage during peak hours.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Created customer support strategy to increase customer retention.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Administrative Assistant
Certified Financial Services
09.2018 - 11.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
Education
Associate of Arts - Liberal Arts And General Studies
Bergen Community College
Paramus, NJ05.2010
Skills
- Team Management
- Time Management
- Data Collection
- Issue Resolution
- Scheduling and Coordinating
- Customer Relations
- Administrative Support
- Continuous Improvements
Timeline
Client Service Manager
Provisor
11.2020 - Current
Administrative Assistant
Certified Financial Services
09.2018 - 11.2020
Associate of Arts - Liberal Arts And General Studies
Bergen Community College
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