Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

MEREDITH MILLER

Vassar

Summary

Dynamic General Manager with a proven track record at Taco Bell, excelling in operations management and team leadership. Expert in inventory control and employee relations, I successfully implemented strategies that enhanced efficiency and customer satisfaction. Committed to fostering a collaborative environment, I prioritize staff development and effective communication to drive business success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

General Manager at Taco Bell

Dortch Enterprises
Otisville
09.2024 - Current
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Trained employees on duties, policies and procedures.
  • Administered employee discipline through verbal and written warnings.

Assistant General Manager

Buffalo Wild Wings
Birch Run
10.2021 - 09.2024
  • Determined customer needs by asking relevant questions and actively listening to responses.
  • Directed and coordinated activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Reviewed financial statements, sales reports, and other performance data to measure productivity.
  • Conducted performance reviews for all direct reports, identified areas for improvement, and provided feedback.
  • Managed day-to-day operations, ensuring high levels of customer service and satisfaction.
  • Prepared staff work schedules and assigned specific duties.
  • Resolved customer complaints in a timely manner with an emphasis on maintaining positive relationships.
  • Performed weekly inventory audits to ensure accuracy of stock levels, pricing and product placement.

Server Trainer

Buffalo Wild Wings
Saginaw
04.2012 - 04.2020
  • Monitored staff compliance with safety regulations to maintain safe working environment at all times.
  • Fostered positive relationships between staff members by encouraging teamwork among servers.
  • Identified potential problems before they arose by proactively assessing workflows in the restaurant.
  • Demonstrated a deep knowledge of restaurant operations, menu items, pricing, and customer service techniques.
  • Evaluated work of waitstaff to provide ongoing training on server duties.
  • Mentored new employees by providing guidance on proper etiquette when interacting with customers.

Education

High School Diploma -

Carrollton High School
Carrollton
05.2011

Skills

  • Employee Scheduling
  • Employee Relations
  • Staff Development
  • Food safety and sanitation
  • Staff Management
  • Inventory Control
  • Operations Management
  • Team Leadership
  • Customer Service
  • Hiring and Onboarding
  • Excellent Communication
  • Adaptability and Flexibility
  • Scheduling

Certification

  • Servsafe Alcohol
  • Servsafe Manager
  • Servsafe Allergen

References

References available upon request

Timeline

General Manager at Taco Bell

Dortch Enterprises
09.2024 - Current

Assistant General Manager

Buffalo Wild Wings
10.2021 - 09.2024

Server Trainer

Buffalo Wild Wings
04.2012 - 04.2020

High School Diploma -

Carrollton High School

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