Summary
Overview
Work History
Education
Skills
Timeline
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Meredith Mitchell

Live Oak,TX

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

17
17
years of professional experience

Work History

Customer

Kohl's
San Antonio, TX
11.2022 - 11.2023
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Strengthened customer retention by offering discount options.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Digital Content Creator

TaskUs
San Ant, TX
09.2018 - 11.2022
  • Managed editorial calendars to ensure timely delivery of content across channels.
  • Edited existing copy to improve readability and accuracy while maintaining the brand's voice.
  • Analyzed web analytics data to track performance of posts and campaigns.

Customer

Alorica
San Anton, TX
10.2017 - 09.2018
  • Improved customer service wait times to mitigate complaints.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Customer

AT&T
San Ant, TX
06.2006 - 08.2009
  • Identified needs of customers promptly and efficiently.
  • Answered 100 plus calls per shift to assist with customer questions and concerns.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Consulted with customers to resolve service and billing issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

Some College (No Degree) - Business

University of Incarnate Word
San Antonio, TX

Some College (No Degree) - Business

Northeast Lakeview College
Universal City, TX

Skills

  • Complaint Handling
  • Data Entry
  • Information Security
  • Paperwork Processing
  • Inbound and Outbound Calling
  • Complaint Resolution
  • Call Center Operations
  • Dispute Resolution
  • Customer Education
  • Customer Consulting
  • High-Energy Attitude
  • Multi-Task Management
  • Customer Relations

Timeline

Customer

Kohl's
11.2022 - 11.2023

Digital Content Creator

TaskUs
09.2018 - 11.2022

Customer

Alorica
10.2017 - 09.2018

Customer

AT&T
06.2006 - 08.2009

Some College (No Degree) - Business

University of Incarnate Word

Some College (No Degree) - Business

Northeast Lakeview College

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Meredith Mitchell