Proven skills in handling all administrative, accounting, personnel and recordkeeping requirements. Experienced with SaaS accounting software. Proficient in Microsoft Word and Excel . Adept at tracking data, producing letters and entering new data.
Overview
14
14
years of professional experience
Work History
Agent & Marketing Director
Upchurch & Jowers Insurance Agency
Camden, SC
06.2023 - Current
Provided customer service to clients through phone and email communication.
Developed customer relationships and ensured satisfaction with services.
Responded promptly to customer inquiries and complaints in a professional manner.
Maintained accurate records of all customer interactions, process customer accounts and file documents.
Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
Utilized computer systems for tracking, information gathering and and or troubleshooting.
Created weekly reports on sales figures and provided analysis on trends within assigned area of responsibility.
Prepared promotional materials for marketing campaigns.
Executive Assistant to the Chief Executive Officer
Richland County First Steps
Columbia, SC
03.2021 - 02.2023
Tackled and addressed top-level, high-priority issues with professional administrative discretion.
Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
Conducted research and collected and analyzed data to prepare reports and documents.
Entered customer information and updates in database system to track leads, interactions, and relationships.
Delivered high-quality communications materials and tactics to create emotional connections with target audiences.
Coordinated with communications team to post and distribute cross-platform content.
Utilized digital and computer software to upload, post or edit online content.
Created, organized and maintained employee personnel files to keep sensitive data secure.
Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
Accounts Receivable Specialist
Kershaw County
Camden, SC
08.2021 - 11.2021
Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
Evaluated open accounts to look for past-due balances and pursue collection strategies.
Generated, mailed and monitored invoices.
Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Improved billing and month-end reporting processes.
Principal's Secretary
Kershaw County School District
Camden, SC
07.2018 - 08.2021
Handled confidential information regarding students carefully and with discretion.
Communicated with parents, teachers and members of public with patient demeanor.
Supported school principal and teaching staff by greeting visitors, taking messages, responding to emails and completing clerical tasks.
Explained attendance policies and procedures and managed processing of absence and tardy notices.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Associate Agent
The Angel Agency Nationwide
Lancaster, SC
08.2010 - 12.2017
Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
Engaged customers and provided high level of service by carefully explaining details about documents.
Analyzed customer needs and provided best options, upselling products and services.
Received underwriting approvals after accurately completing applications for insurance coverage.
Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
Education
Bachelor of Arts - Business Administration
Lander University
Greenwood, SC
12.2023
Associates of Arts - Business Administration
University of South Carolina - Columbia
Columbia, SC
01.2015
Diploma -
Buford High School
Lancaster, SC
01.2007
Skills
Bill processing
Statement issuing
Invoicing proficiency
Solution development
Adjustment posting
Investigative research
Business correspondence
Database management
Excel spreadsheets
Social media management
Event coordination
Personnel records maintenance
Administrative skills
Timeline
Agent & Marketing Director
Upchurch & Jowers Insurance Agency
06.2023 - Current
Accounts Receivable Specialist
Kershaw County
08.2021 - 11.2021
Executive Assistant to the Chief Executive Officer
Licensed Insurance Producer/CSR at FARMERS INSURANCE AGENCY/NAZE PERRY INSURANCE AGENCYLicensed Insurance Producer/CSR at FARMERS INSURANCE AGENCY/NAZE PERRY INSURANCE AGENCY