Meredith Mondello

• Selected for interim recruiting assignment to support high-volume hiring needs across Nordstrom retail locations.
• Partnering with recruiting team to source, screen, and schedule candidates for key roles during peak hiring cycles.
• Communicating with hiring managers to understand store needs, align candidate profiles, and streamline the interview process.
• Supporting a seamless candidate experience by ensuring timely follow-ups, clear communication, and efficient onboarding coordination.

Operations Support Specialist
Nordstrom | June 2024 – Present

• Led the resolution of executive-level escalations, identifying root causes and implementing proactive solutions to prevent future customer friction.
• Balanced high volumes of inbound calls and critical casework during peak holiday season, maintaining service quality and reducing repeated contact.
• Designed and executed a customer appreciation outreach campaign (“Anniversary Thank You Email Project”) from concept to completion using Gladly, enhancing long-term engagement.
• Provided white-glove service on high-value and time-sensitive orders, including luxury jewelry, ensuring delivery success and post-purchase satisfaction.
• Monitored and resolved order delays caused by carrier disruptions, working cross-functionally with logistics and store teams to ensure customer communication and recovery.
• Analyzed CSAT trends and cancellation outreach feedback to identify service gaps, resulting in improved scripting and agent policy alignment.
• Championed a proactive service approach—anticipating and resolving customer issues before they escalated—reducing overall case volume and increasing resolution confidence.
• Identified and escalated systemic policy inconsistencies to leadership, contributing to improved training materials and customer messaging.

• Assisted customers with a variety of transactions and issues, consistently delivering efficient and friendly service.
• Inspired trust, fostered teamwork, and maintained positive team relationships.
• Skillfully defused customer situations and provided timely and effective resolutions.
• Ensured the security and privacy of customer information through education, compliance, and issue resolution.
• Skills: Customer Service Representatives, Escalation Resolution
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Verified accuracy of customer account information and updated when necessary.
• Took ownership of customers issues to follow problems through to resolution.

• Supported Southwest Rack Stores, building a strong internal and external network.
• Conducted high-volume full-cycle recruiting, demonstrating an eye for talent and proficiency with Workday.
• Supported recruiting for 18 Nordstrom Rack locations.
• Managed Candidate flow of 180+ candidates using follow ups and check ins for successful onboarding experience.
• Partner with hiring managers to collect staff needs, position requirements, guiding Hiring manager through recruitment process.
• Advise best practices for HR policies and candidate selection.
• Skills: Recruiting, Contract Recruitment, Internet Recruiting

• Provided support to internal and external customers by handling calls, chats, and emails.
• Resolved escalated customer service inquiries promptly and accurately, offering effective solutions.
• Proactively sought areas of improvement and communicated suggestions to leadership.
• Utilized problem-solving skills to provide solutions to the Customer CARE Center and successfully resolved customer service issues by researching and documenting order issues using multiple systems.
• Skills: Customer Escalation Management, Verbal De-escalation, Customer Experience, Customer Insight, Customer Support, Customer Service Representatives, Escalation Resolution

• Analyzed project requirements, assessing the projected timeframe, labor needs, materials, budgets, and potential setbacks.
• Collaborated with personnel and vendors, utilizing software to evaluate production risks and compile reports.
• Presented detailed recommendations to project leaders for upcoming bids.
• Identified key production factors influencing the cost of services or products.
• Generated material and cost estimates for all project bids.
• Effectively managed bids from vendors and contractors.
• Key role with Fastway Quoting-Shipping-Tracking-Management system, which helped create our processes and systematically apply them into improving our overall efficiency.

• Operated the TOAST POS system efficiently.
• Maintained clean and well-organized workstations.
• Ensured compliance with safety and sanitation standards.
• Managed cash fund accountability and prepared necessary documentation.
• Demonstrated exceptional organizational skills in keeping the bar tidy, well-stocked, and clean.
• Monitored cash registers and processed payments for drinks and food.
• Maintained inventory and supplies, restocking items daily.
• Prepared drink orders in a fast-paced environment.
• Leveraged knowledge of mixed beverages, specialty liquors, and craft beers to serve customers.
• Provided well-prepared drinks to both wait staff and patrons promptly.
• Delivered outstanding hospitality, fostering customer appreciation and satisfaction.
• Created a welcoming and enjoyable atmosphere, ensuring high customer satisfaction through a friendly and positive demeanor.
• Upheld personal hygiene standards and maintained a hygienic working environment.
• Independently opened and closed the bar.
• Managed the signing of checks to distributors.
• Assisted in event preparation and organization.
• Demonstrated genuine care and concern for patrons, embodying the role of a responsible bartender.
• Trained new wait staff and bartenders.
• Collaborated and supported co-workers diligently as needed.

• Solely managed and operated a well-maintained bar, consistently accommodating up to 50 customers during the day shift.
• Achieved regular recognition for top sales, even surpassing night shift bartenders who handled larger customer volumes.
• Oversaw the prompt fulfillment of all drink orders, offering an array of mixed drinks, wines, craft beers, and food items.
• Managed comprehensive bar inventory, including alcohol, mixers, garnishes, napkins, ice, straws, and more.
• Demonstrated efficient leadership in maintaining the highest levels of guest satisfaction.

• Earned recognition for outstanding customer service and consistently achieved high daily gross sales, with figures reaching up to $4,000 during the day shift.
• Established and nurtured relationships with vendors and marketing representatives, enhancing business partnerships.
• Implemented effective inventory management practices and controls to minimize waste, optimizing cost-efficiency.
• Provided training to new team members and continued to offer coaching and support for their professional growth.