Seasoned Operations Manager and talented leader with 17 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
Work History
Database and Operations Manager
CAMBA, Inc
05.2018 - Current
Serve as primary administrator for Donorperfect Online database
Entering and acknowledging gifts in a timely manner
Update and maintain Donorperfect records, mailing lists, and annual cleanup including NCOA
Train staff to maximize use of Donor Perfect, including moves management
Add individual notes and actions in a timely manner, including actions for institutional giving
Serve as primary administrator for the Donor Search research tool, updating records with demo/gift data and running semi-annual NCOA times for mailing efficiency
Updating all donor records, highlighting promising prospects
Create and reconcile revenue reports
Working with the Fiscal Department to create monthly revenue reconciliation
Accurate and timely reporting of monthly revenue, Board of Directors' direct and solicited giving, event sponsorships, annual giving
Fund campaign, institutional giving, full year-end analysis, and donor listing for the organization's annual report
Working with the Fiscal and Executive Departments in tracking public and private partnership funding
Generate queries, analysis reports, snail mail, and e-mail lists on a regular basis
Reach out to programs and work sites for in-kind donors and volunteers lists on a quarterly basis for timely and appropriate support acknowledgements
Supporting the SVP and DOD in growing institutional giving, inclusive of Annual Fund and Major Gifts from individuals
Assisting with fundraising activities (online fundraising, developing collateral, and supporting fundraising events)
Senior Donor Services Associate
Hadassah, The Women's Zionist Organization
09.2011 - 04.2018
Responsible for donor acknowledgements and recognition, for an organization with over $300,000 members, inclusive of writing all pledge and gift agreements, creating and updating relevant donor information, recognitions, premiums, and payments on a daily basis
Communicated regularly with donors about their gifts, providing guidance on recognition and giving opportunities available at all major gift levels of $5,000 and above
Worked with Supervisor for donor acknowledgements to determine appropriate recognition
Draft letters and ensure recognition is offered in a consistent manner
Supported Donor Accounts Manager by overseeing and processing all major gifts acknowledgements
Researched and coded and prepared pledge agreements for all Major Gifts and grants of $5,000+
Provided coding and data entry training for major gift transactions to staff
Arranged all necessary adjustment paperwork for Major Gifts
Prepared installment billing packets for calendar year
Arranged all necessary adjustment paperwork for Major Gifts
Researched and analyzed donor history and reconciled discrepancies
Supported Manager and colleagues with special projects in the Donor Services, Operations, and Development divisions
Processing Associate
Hadassah, The Women's Zionist Organization
09.2006 - 03.2009
Provided data entry support for all Major Gifts financial transactions
Entered, updated, and maintained Major Donor records, inclusive of general demographics information, contact information, and changes in donor status
Filed correspondence, memos, and statements on behalf of the organization
Copy edited various acknowledgement letters written by colleagues
Worked in conjunction with departmental supervisor to resolve data-related issues
Conducted and filed research, utilizing Microsoft Office Suite
Identified and resolved process issues to drive optimal workflow and business growth.
Education
Bachelor of Science - Public Affairs, Communications
Baruch College, CUNY
New York, NY
01.2004
Skills
SOFTWARE
Pledgemaker, DonorPerfert, Andar 360, Business Objects, Microsoft Office Suite 2003, RTL First, pcAnywhere DonorPerfect, Donor Search
Data Management
Strategic Partnerships
File and database management
Understanding of database procedures
Knowledge database understanding
Timeline
Database and Operations Manager
CAMBA, Inc
05.2018 - Current
Senior Donor Services Associate
Hadassah, The Women's Zionist Organization
09.2011 - 04.2018
Processing Associate
Hadassah, The Women's Zionist Organization
09.2006 - 03.2009
Bachelor of Science - Public Affairs, Communications