Summary
Overview
Work History
Skills
Timeline
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Meredith Morris

Monroe,USA

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

5
5
years of professional experience

Work History

ED Tech

Piedmont Walton Emergency Room
07.2024 - 11.2024
  • Enhanced operational efficiencies by managing the flow of communication from the nurse's station to create a high-performing environment
  • Follows established departmental policies and procedures; objectives; quality improvement programs; safety and environment of care programs and safety control standards
  • Assists with patient flow activities by loading and cleaning rooms; preparing patients for exam and disposition; assisting with patient transportation to and from diagnostic imaging and other departments
  • Assists and performs clerical duties; filing; answering phones; maintaining clerical supplies
  • Point of Care testing and quality checks are performed accurately per policy
  • Performs phlebotomy and EKGs as requested
  • Initiate IV therapy as ordered
  • Assist with orthopedic procedures such as splint application, cast removal, bandage, and dressing applications
  • Documents accurately; timely; concisely and legibly by department policies
  • Hourly rounding in the waiting room and exam rooms

Finance Administrator

EnterOne Inc.
Monroe
08.2023 - 07.2024
  • Company Overview: Monroe/ Remote
  • Completed clerical and data entry tasks to optimize financial procedures
  • Reduced invoice discrepancies by thoroughly reviewing purchase orders, contracts, and receipts before billing clients
  • Enhanced financial reporting accuracy by streamlining data collection and analysis processes
  • Maintained accurate financial records by updating client information in accounting software and reconciled invoices every week
  • I ran a weekly internal audit of all outstanding invoices and promptly followed up with inquiries on payment expectation dates
  • I worked closely with the sales team and global clients to ensure prompt payment via immediate credit card payment or invoicing against purchase orders
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace
  • Streamlined communication between departments for better collaboration and increased productivity
  • Enhanced financial accuracy by streamlining the monthly close process and reconciling account discrepancies
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases
  • Prevent costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly
  • Monroe/ Remote

PRN Front Desk

Piedmont Physicians Monroe
Monroe, GA
02.2023 - 02.2024
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Prepared and maintained accurate medical charts for each patient visit.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Processed patient payments and scanned identification and insurance cards.
  • Verified patient demographics, entered data into electronic health record system and provided support to physicians.

Patient Resolution Specialist

Athens Orthopedic Clinic
Loganville, USA
08.2019 - 11.2022
  • Enhanced patient satisfaction by 53% by developing a detailed customer service rating log and filling system to reduce admin inconsistencies by 40%.
  • Increased privacy compliance by strictly adhering to HIPAA regulations when handling sensitive patient information, digitally and physically.
  • Managed high customer inquiries for efficient resolution, enhancing the overall client experience.
  • Trained new team members on company policies and resolution techniques, ensuring consistency in service delivery across the team.
  • Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported.
  • Managed 10 locations of incoming appointments and medical records requests by escalating priority requests immediately to direct providers or MA assistants.
  • Contributed to a positive team culture by offering peer support and encouragement, fostering a collaborative, and high-performing work environment.
  • We have improved customer satisfaction by resolving complex issues promptly and professionally.

Skills

  • Workflow Optimization
  • Data entry
  • QuickBooks
  • Dispute resolution
  • Payment tracking
  • Patient care
  • EPIC
  • Customer service
  • Problem resolution

Timeline

ED Tech

Piedmont Walton Emergency Room
07.2024 - 11.2024

Finance Administrator

EnterOne Inc.
08.2023 - 07.2024

PRN Front Desk

Piedmont Physicians Monroe
02.2023 - 02.2024

Patient Resolution Specialist

Athens Orthopedic Clinic
08.2019 - 11.2022

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Meredith Morris