Meredith Neff
Forest Park,IL
Summary
Organized Senior Technical Program Manager with a commitment to resolving customer issues through detailed process assessment and design. Proven history of driving efficiency improvements and cost reductions. Offering analytical problem-solving and strong critical thinking skills. Exceptional technical and functional knowledge of core enterprise systems, across multiple lines of business. Deep knowledge of healthcare industry policy, operations, and systems.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Cloud Technical Program Manager
Tufts Medical Center
11.2021 - Current
- Support the Tufts Medicine IT Infrastructure team ranging from daily infrastructure operations to coordination and execution of major projects
- Oversaw the resource allocations and infrastructure project work of standing up the first implementation of Epic EMR infrastructure fully in the Cloud (AWS) achieving design to production live in less than 6 months and realizing an overall operational savings of over $6 million per year from original cost projections
- Serve as Tufts Medicine internal oversight for managed contract services for Identity and Access Management and Service Desk teams helping to devise policies, drive deliverables, and provide coordination and accountability
- Manage multiple highly complex system level projects centering around User Experience
- Act as interim administrator of the ServiceNow platform.
Project Manager, System Project Management Office
Rush University Medical Center
07.2020 - 10.2021
- Collaborated with leaders across various departments in the establishment of a system-wide project management office, which focused on creating policies and procedures to support the project requirements of multiple departments
- Created departmental process flows and documentation templates based on senior leadership requirements
- Coordinated with project management staff and key stakeholders to design and implement the structure of the PMO department
- Provided IT Project Management support to multiple corporate departments, including Strategic Planning to ensure the smooth delivery of high profile projects
- Executed project work for highly complex system level projects including the replacement of all hospital medication dispensing machines.
Program Manager, Information Systems
Rush University Medical Center
02.2020 - 07.2020
- Partner with the Director of Infrastructure in intake, assignment, and monitoring of Infrastructure projects and resources
- Facilitated weekly status meetings driving project progress and program resource allocation
- Designed reports for various leadership groups on program status and health
- Represented the program in integrated settings
- Successfully Introduced new program procedures, tool sets, and efficiencies.
Project Manager, Information Systems
Rush University Medical Center
11.2018 - 02.2020
- Support Rush Information Systems department in the execution of capital and operational projects
- Successfully oversaw a new ServiceNow platform installation to replace outdated incident capture and management system with a 5 month kick-off to go-live timeline
- Managed extensive program to modernize Rush's data center operations with goals of increasing security and flexibility through cutting edge SAN Storage, Network Fabric, and Virtual Data Center operations
- Project work included workshopping with 15+ Rush vendors on current and future state operations, design and planning with top industry consultants, and coordination of internal technical experts
- Assisted Project Management director in special projects as needed including mentorship of new project managers, review and revision of department templates, and project efforts for the CIO.
Practice Administrator, Access and Capacity Management
Rush University Medical Center
12.2016 - 11.2018
- Act as internal consultant to all ambulatory practices owned by Rush in matters of patient access and capacity
- Perform in-depth analytics on clinic financials, patient and appointment volumes, industry benchmarks and other operational metrics and factors to help identify opportunities for new growth and efficiencies
- Direct ongoing initiatives for centralized access center to coordinate continuing operations and optimization for live practices
- Developed new system-wide Open Encounters policy coordinating a working group of physicians and administrators, IT, and Revenue Cycle to improve clinical operations and physician billing
- Assisted IT in launching an improved Surgical Billing project moving charge capture from manual to electronic
- Developed readiness operating procedures which set the standard for units to follow.
Interim Administrator, Department of Surgery
Rush University Medical Center
02.2017 - 05.2017
- Served as Interim Department Administrator for Department of Surgery managing the financial and administrative function of multiple clinics, research, and educational areas while also maintaining Capacity Management role
- Partnered closely with Nurse Manager and Department Chair in everything from physician recruitments to day-to-day clinic operation needs
- Prepared operational budgets for multiple sub-specialty clinics, educational and research functions
- Supported physician staff in multiple areas including cFTE analysis, and RVU/incentive review.
Manager of IS Business Operations
Rush University Medical Center
07.2015 - 12.2016
- Oversaw administration of departmental capital and operating budgets and long term strategic financial planning including detailed financial analysis on various large system-wide projects
- Oversight of $100M combined Operational and Capital budgets, reporting directly to the CIO
- Coordinated and reviewed contracting process with internal stakeholders, vendors, and legal counsel
- Performed various other departmental administrative tasks such as vendor management, departmental benchmarking, various HR functions, and overseeing departmental policies and procedures
- Assisted CIO and departmental leadership in special projects, such as creating a Total Cost of Ownership template for department use, cost modeling for potential Epic projects, and others.
Administrative Fellow
Rush University Medical Center
07.2014 - 06.2015
- Selected for competitive fellowship program to work closely with executive leadership over a one year period
- Program included work supporting regular executive activities, mentorship at multiple levels, and fellow-driven project work
- Created a complex database query and initial data visualization for clinicians and leadership depicting patient outcomes in relation to demographic and socioeconomic strata
- This work aided in earning Rush a prestigious diversity award
- Performed policy and market research on current telemedicine and mHealth programs, proposed strategy to leadership, and assisted in project work on multiple telemedicine and mHealth pilots
- Assisted in Ebola emergency response where Rush was one of 35 nationally designated treatment centers
- Project included participation in regular senior leadership incident command meetings and tasks
- Completed strategic and financial program reviews of proposed new service line expansions into both an Encephalopathy Unit and Nurse Midwife staff expansion
- Supported Vice President of Facilities in the creation of Facilities Master Plan, a master roadmap for the next 10 years of Rush's facilities growth and evolution
- Support included partnering with outside consulting resources to gather user requirements, analyze system data and industry trends, and coordination of multiple presentations and events for staff, leadership, and board members.
Project Management Consultant
Vitalize Consulting Solutions, An SAIC Company
12.2009 - 08.2012
- Contracted with various clients as a project manager and leader to provide electronic medical record system experience to complex hospital installations, participating from workflow process design to go-live
- Managed 4 to 8 analysts at a given time which included anticipating and assigning workloads, prioritizing tasks, setting project and career growth goals, and conducting performance reviews
- Oversaw charge capture project from Request for Information to go-live for large academic medical center's five perioperative departments resulting in increased financial productivity of over $1M in initial months
- Assessed and responded to project and end-user issues of varying complexity, working with analysts, stakeholders, and vendors to resolve.
Project Manager
Epic Systems Corporation
09.2005 - 01.2008
- Managed installations of OpTime Perioperative Charting from inception to go-live at multiple sites overseeing workflow design, system build, technical and functional testing, training, go-live and post live tasks
- Controlled communication, timelines, project budget and task list while regularly leading presentations and meetings for core project team to internal and customer-side management and end users
- Authored documents for internal and client-side use in the design process
- Served as Model System team member, designing and building Pre-Surgical Testing unit workflows and users.
Education
Master of Health Services Administration - Health Management And Policy
University of Michigan
Ann Arbor, MI05.2014
Bachelor of Arts - Business Administration And English Literature
Illinois Wesleyan University
Bloomington, IL05.2005
Skills
Health Information Systems
Project & Program Management
Enterprise System Management
Budget Management
Cost Reduction
Healthcare Policy
Process Visualization & Engineering
Cross Functional Leadership
Cloud Computing
Communication
Resource Management
IT Infrastructure
ServiceNow
Certification
AWS Cloud Certified Practitioner
Epic Certifications (through 2015): OpTime Perioperative Charting, Inpatient Clinical Documentation, Inpatient Orders Inpatient Decision Support, Order Transmittal,
Hobbies & Interests
Former English major who reads widely in fiction and non-fiction. I thrive on travel to new places - my most recent adventures were to New Zealand and French Polynesia. I also have a lifelong love of cooking and baking and take classes whenever I can. Two years ago I was able to travel to France and take a week of cooking classes in Julia Child's former vacation home.
Timeline
Cloud Technical Program Manager
Tufts Medical Center
11.2021 - Current
Project Manager, System Project Management Office
Rush University Medical Center
07.2020 - 10.2021
Program Manager, Information Systems
Rush University Medical Center
02.2020 - 07.2020
Project Manager, Information Systems
Rush University Medical Center
11.2018 - 02.2020
Interim Administrator, Department of Surgery
Rush University Medical Center
02.2017 - 05.2017
Practice Administrator, Access and Capacity Management
Rush University Medical Center
12.2016 - 11.2018
Manager of IS Business Operations
Rush University Medical Center
07.2015 - 12.2016
Administrative Fellow
Rush University Medical Center
07.2014 - 06.2015
Project Management Consultant
Vitalize Consulting Solutions, An SAIC Company
12.2009 - 08.2012
Project Manager
Epic Systems Corporation
09.2005 - 01.2008
Master of Health Services Administration - Health Management And Policy
University of Michigan
Bachelor of Arts - Business Administration And English Literature
Illinois Wesleyan University