Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meredith Niemi

Tulsa,USA

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

26
26
years of professional experience

Work History

Operations Manager

Altar'd State
03.2025 - Current
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Front Desk Lead and Operations Assistant

The Tulsa Club Hotel
05.2023 - 02.2025
  • Company Overview: A 2024 AAA Four Diamond hotel in downtown Tulsa.
  • Developed and implemented a comprehensive daily checklist, resulting in a 15% reduction in front desk errors and enhancing guest experience through the application of Hilton customer service principles and concierge service standards, specifically addressing common guest inquiries and streamlining check in procedures.
  • Partnered with the Tulsa Foundation for Architecture and sales department to design and conduct weekly hotel tours for potential corporate clients, highlighting the property's unique art deco features, leading to an increase in corporate event bookings.
  • Enhanced VIP event logistics by partnering with valet services to design and execute an efficient overflow parking system, significantly improving vehicle retrieval times.
  • Increased front desk efficiency through strategic scheduling and effective training, resulting in faster check-in times and improved team collaboration.
  • Led and supervised a team of up to 10 front desk ambassadors, consistently driving high performance and earning the June 2024 Employee of the Month award.
  • A 2024 AAA Four Diamond hotel in downtown Tulsa.
  • "Meredith's warm demeanor and ability to handle challenging situations with grace, empathy, and genuine desire to create memorable experiences for our guest's make her a valuable asset to our team at The Tulsa Club Hotel" - Heather Kelly, Sales Manager

Store Manager

Lovisa Holdings Limited
10.2020 - 06.2023
  • Cultivated a high-performing team by delivering comprehensive training in 'It's About You, Always' guest experience and store SOPs. Designed and implemented a mentorship program to enhance ear piercing expertise among brand ambassadors.
  • Led the development of key personnel, including two assistant managers, six store leaders, and twenty brand ambassadors, as well as succession training, in a flagship store targeting millennial clientele, contributing to the company's growth to 956 stores in 39 countries.
  • Delivered specialized guidance on trend analysis and styling.
  • Orchestrated the daily upkeep of a 500 sq foot retail environment, overseeing the organization of 2500 merchandise units and the efficient placement of 100 weekly new designs.
  • "Meredith is a phenomenal store leader. She and her associates were incredibly helpful in all aspects of my shopping experience. From helping me order an item that was out of stock, to styling me when it arrived, to assisting me with a last minute ear piercing, they were with me all the way!" - Angie Veliz, customer review 2021

Front Desk Leader

Spa Reveil
02.2016 - 03.2020
  • Company Overview: Austin's top rated day spa.
  • Developed and maintained comprehensive client record notes, improving clarity and facilitating seamless communication between the front desk and service providers.
  • Collaborated with spa director to conceptualize and execute successful monthly spa promotions, resulting in significant year to year traffic growth.
  • Worked closely with housekeeping to create and maintain an exceptional guest environment in the reception and service areas, ensuring adherence to rigorous spa standards.
  • Drove talent acquisition by developing and executing targeted recruitment campaigns and onboarding programs.
  • Pioneered the development and implementation of new spa treatments, enhancing the client experience and contributing to the menu expansion.
  • Proactively sourced and implemented comprehensive continuing education programs focused on holistic wellness for over 20 spa associates and technicians, enhancing their skills and improving client satisfaction.
  • Used my yoga expertise to design and conduct monthly wellness workshops focused on stress reduction and physical flexibility of all spa associates and technicians, resulting in a reported increase in team morale.
  • Implemented and oversaw the online inventory system for esthetic take-home products, maintaining accurate stock levels and enhancing the spa's e-commerce experience.
  • Austin's top rated day spa.

Receptionist

Iidentity Salon
08.2009 - 12.2015
  • Company Overview: Oklahoma Magazine's #1 salon.
  • Scheduled and confirmed over 200 client appointments monthly, enhanced client communication, and maintained accurate client records to support service efficiency.
  • Delivered exceptional concierge and upselling services during in salon events, enhancing the client experience and driving revenue growth.
  • Delivered consistently exceptional customer service at Oklahoma Magazine's #1 salon, contributing to its sustained recognition and client loyalty by providing personalized attention and anticipating client needs, resulting in positive client testimonials.
  • Strengthened partnerships with Bumble and Bumble by managing client relationships, overseeing accurate inventory, and planning successful stylist educational trips, resulting in an increase in collaboration satisfaction.
  • Oklahoma Magazine's #1 salon.

Stylist

Jos A Bank
05.2007 - 07.2009
  • Provided expert fitting, measuring, and styling services for men's suits, including high-end brands, at an established retailer in Utica Square, Tulsa, consistently exceeding client expectations and contributing to high customer satisfaction and repeat business.
  • Monitored compliance with SOPs for opening and closing procedures, resulting in streamlined daily operations.
  • Developed a comprehensive inventory tracking system, enhancing product visibility and optimizing stock levels.
  • Managed and fulfilled external customer orders, ensuring timely and accurate delivery while maintaining high customer satisfaction.

Sales Lead/Visual Lead

The Gap, Inc.
05.1999 - 02.2004
  • Demonstrated strong product knowledge and customer service skills, resulting in increased sales and customer loyalty within The Gap's late 1990's to early 2000's market.
  • Ensured brand integrity during rapid company growth by aligning all visual marketing materials with core visual values, resulting in enhanced customer recognition.
  • Received recognition for delivering exceptional customer service that increased customer satisfaction ratings at Old Navy, Gap, and Banana Republic.
  • Provided exceptional customer service at the cash wrap, resolving customer inquiries and addressing concerns promptly.

Education

Associate of Arts - Sociology

Tulsa Community College
Tulsa, OK
06.2005

Skills

  • Motivating and Inspiring Future Leaders
  • Ensuring a Positive Customer Experience
  • Active Listening and Providing Feedback
  • Effective Visual Merchandising
  • Knowledge of Retail Analytics Tools
  • Point of Sale Systems Proficiency
  • Supply Chain Coordination and Inventory Management
  • Implementing Loss Prevention Strategies
  • Compliance with Company Policies and Procedures

Timeline

Operations Manager

Altar'd State
03.2025 - Current

Front Desk Lead and Operations Assistant

The Tulsa Club Hotel
05.2023 - 02.2025

Store Manager

Lovisa Holdings Limited
10.2020 - 06.2023

Front Desk Leader

Spa Reveil
02.2016 - 03.2020

Receptionist

Iidentity Salon
08.2009 - 12.2015

Stylist

Jos A Bank
05.2007 - 07.2009

Sales Lead/Visual Lead

The Gap, Inc.
05.1999 - 02.2004

Associate of Arts - Sociology

Tulsa Community College

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