Meredith Norton
Greenville,United States
Summary
Self-motivated Manager with 19 years of industry experience and over 6 years of General Manager experience. Results oriented with positive and proven track record of working collaboratively with team members to achieve goals. Equipped with diverse skill set conducive to creating positive team relationships resulting in optimal customer service.
Overview
18
18
years of professional experience
Work History
General Manager
Dunham's Sports
05.2019 - Current
- Build, recruit, and lead a team of 20+ personnel, including team managers, keyed team leaders, cashiers, and custodians
- Establish a work culture of accountability to drive operational excellence and lead initiatives to improve staffing coverage and increase team morale
- Ensure freight received properly and out in a timely manner
- Review all firearm sales to ensure 4473s meet proper ATF guidelines
- Perform all operational duties such as scheduling, supply orders, opening and closing procedures, managing safe funds and deposits, and perform markdowns and price changes
- Manage all daily functions of retail operations, including the execution of planograms and floor moves to ensure proper visual merchandising, inventory forecasting, and sales reporting
- HR duties that include hiring, training, performance evaluations, delivering corrective actions, and handling terminations
- Loss Prevention focus via monitoring cameras, providing customer service, processing known theft and defectives, filling out incident reports, monitoring associate time punches, bag checks, and ensuring 2 person trash disposal
- Ensure customer service is a priority through friendly greeting, as well as, providing a neat, clean, and recovered store for an easier shopping experience
- Address and resolve customer complaints to foster satisfaction and loyalty
- Improved overall sales and store performance in Statesboro year over year, increasing sales volume from $3.5 million to $6.5 million through effectively hiring, training, coaching, proper merchandising, and good customer service
Store Manager
Ross Stores, Inc.
07.2009 - 01.2019
- Manage all daily functions of retail operations, including visual merchandising for new products, inventory forecasting, and sales reporting
- Manage a team of 20+ associates, oversee daily operations, coordinate staffing and scheduling, and lead store-wide efforts to improve operational performance and customer service scores
- Conduct performance evaluations, execute training initiatives, and develop incentives to drive employee engagement
- Collaborate with department managers and sales associates to implement product displays and improve visual merchandising
- Address and resolve customer complaints to foster satisfaction and loyalty
- Processed POS transactions, including cash, check, and credit purchases and refunds
- Met all corporate metrics on a monthly basis.
Key Holder
Steve and Barry's
11.2005 - 02.2009
Education
Psychology
Liberty University
Lynchburg, VASkills
- General Management
- Problem Solving
- Time Management
- Multitasking
- Interpersonal Communication
- Customer Service
- Operations Oversight
- Training and Development
References
- Greg Shaw, Colleague, (336)561-2203
- Carol Martin, Colleague, (336)848-6115
- Linda Ryan, District Manager, (336)419-5571
Timeline
General Manager
Dunham's Sports
05.2019 - Current
Store Manager
Ross Stores, Inc.
07.2009 - 01.2019
Key Holder
Steve and Barry's
11.2005 - 02.2009
Psychology
Liberty University