Meredith Nugent
Sanborn,TX
Summary
Experienced and passionate spa manager with a proven track record in delivering exceptional customer service. Committed to meeting big-picture goals by implementing day-to-day improvements while working closely with coworkers to uphold spa and customer service standards of excellence.
Overview
15
15
years of professional experience
Work History
Spa Manager
Thompson Hotel
12.2022 - 05.2024
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Conducted regular staff meetings, informing team members of new spa services and policies.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Maintained front desk workstation by keeping it clean and organized.
- Streamlined appointment scheduling for improved efficiency and increased bookings.
- Created customized treatment plans for clients based on their individual needs and preferences.
- Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment for all parties involved.
- Led spa tours for new members to familiarize guests with services provided.
- Enhanced customer satisfaction by implementing innovative spa services and treatments.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Greeted spa guests warmly to create positive first impression of establishment.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Coordinated special events, attracting new clients and boosting overall sales.
- Developed strong relationships with vendors to secure best pricing on products and supplies.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Streamlined payment processing systems for efficient transactions at checkout.
Nail Technician
Loma De Vida
07.2014 - 03.2021
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Communicated effectively with management concerning important customer issues.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
Small Business Owner, and Nail Technician
Self-employed
05.2014 - 01.2018
- Achieve high customer satisfaction by providing top quality manicures and pedicures.
- Provide Shellac manicures
- Maintain cleanliness and presentation of room
- Creates service protocols
- Bookkeeping
- Managed daily operations for successful small business, ensuring efficient processes and quality services.
Nail Technician
Lexus Car Dealership
06.2017 - 03.2020
- Achieve high customer satisfaction by providing high top quality manicures and pedicures.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Ensured clean and sanitary workspace, adhering to industry hygiene standards and practices.
Nail Technician
Emme
04.2015 - 06.2017
- Developed professional relationships with clients by addressing concerns and resolving issues promptly.
- Collaborated effectively with salon staff to create seamless experience for clients including scheduling appointments and managing wait list as necessary.
- Delivered top-notch hygiene standards by maintaining clean, sanitized, and organized work station.
- Promoted salon''s reputation with creative nail designs that matched clients'' preferences and personal style.
- Built trust with clients by conducting thorough consultations to assess their nail health, preferences, and desired outcomes before beginning any service.
- Strengthened customer loyalty with outstanding time management, ensuring appointments were completed on schedule without compromising quality.
Nail Technician
Smooth Lines
05.2013 - 11.2013
- Achieved customer satisfaction by providing quality manicures and pedicures.
- Provided Shellac manicures.
- Maintained cleanliness and presentation of the room
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Offered advice and recommended products to improve and maintain nails.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
Nail Technician
Woodhouse Day Spa
12.2008 - 10.2012
- Achieved high customer satisfaction by performing top quality manicure and pedicures as demonstrated by highest level of customer retention, Maintain cleanliness and presentation of stock room and production, Create and provide checklist to ensure all duties are performed accurately, Train new hires to follow protocol, Developed reputation as efficient service provider with high levels of accuracy
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Communicated effectively with management concerning important customer issues.
- Educated clients on proper nail care maintenance, helping them extend life of their treatments between appointments.
Education
Cosmetology License -
Vogue Beauty College
San Antonio, TX01.2008
Skills
- Courteous and professional phone communication
- Organizational skills
- Proficient in Microsoft Word, Excel, Outlook, Teams
- Knowledgeable in Birchstreet
- Created SOPs for coordinating outlets
- Bookkeeping
- Timekeeping
- Sterilization techniques
- Customer Service
- Employee Coaching
- Task Delegation
- Spa operations knowledge
- Appointment booking
- Guest satisfaction
Timeline
Spa Manager
Thompson Hotel
12.2022 - 05.2024
Nail Technician
Lexus Car Dealership
06.2017 - 03.2020
Nail Technician
Emme
04.2015 - 06.2017
Nail Technician
Loma De Vida
07.2014 - 03.2021
Small Business Owner, and Nail Technician
Self-employed
05.2014 - 01.2018
Nail Technician
Smooth Lines
05.2013 - 11.2013
Nail Technician
Woodhouse Day Spa
12.2008 - 10.2012
Cosmetology License -
Vogue Beauty College
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