Meredith OFlaherty
Las Vegas,NV
Summary
Professional and dependable customer service specialist with 15+ years of experience supporting clients, managing operations, and delivering positive customer experiences in fast-paced environments. Strong background in customer communication, scheduling coordination, record management, problem-solving, and follow-up support. Experienced using Salesforce CRM, QuickBooks, and Meevo software to maintain accurate documentation and efficient workflow processes. Recognized for adaptability, professionalism, strong interpersonal skills, and the ability to build lasting client relationships while maintaining a high level of organization and service.
Overview
16
16
years of professional experience
Work History
Advanced Esthetics Educator
Aveda Institute Las Vegas
01.2019 - Current
- Guided students and clients through advanced skincare services and treatment options by providing hands-on education, consultation support, and clear communication, resulting in improved client satisfaction and positive customer experiences.
- Delivered real-time coaching on lasers, chemical peels, micro-needling, and advanced modalities while reinforcing professionalism, adaptability, and a coachable mindset in fast-paced clinic environments.
- Maintained accurate electronic treatment records, scheduling updates, intake documentation, and follow-up communication to support smooth daily operations and regulatory compliance.
- Assisted high volumes of students and clinic guests by answering questions, resolving concerns, and providing professional phone and in-person support, contributing to strong client retention and repeat bookings.
- Collaborated with educators, front desk staff, and leadership to improve workflow efficiency, customer service standards, and clinic organization in a high-volume educational setting.
- Trained students on consultation techniques, customer communication, and service recovery strategies, helping improve confidence, professionalism, and client interactions.
Educator / Admissions / Purchasing & Supply Coordinator
Expertise Barber & Cosmetology Institute
01.2017 - 01.2019
- Guided prospective students through admissions and enrollment processes by answering questions, explaining program options, and providing professional customer support, contributing to positive enrollment experiences.
- Managed scheduling coordination, intake documentation, inventory tracking, and administrative records with strong attention to detail and organizational accuracy.
- Provided daily phone support and front desk assistance by responding to over 50 inquiries, resolving concerns, and directing students and clients to appropriate resources.
- Supported efficient clinic and classroom operations by coordinating purchasing, supply ordering, and cross-functional communication between departments.
- Trained and mentored students in professional communication, customer service, and adaptability, helping prepare them for fast-paced client-focused environments.
- Balanced multiple operational responsibilities simultaneously while maintaining professionalism, dependability, and strong customer experience standards.
Esthetic Services
Quadra Health & MedSpa
09.2010 - 12.2016
- Consulted with clients to assess skincare concerns, explain treatment options, and recommend personalized service plans, resulting in increased client trust, retention, and satisfaction.
- Maintained accurate client records, treatment documentation, scheduling coordination, and follow-up communication using electronic charting and administrative systems to ensure organized and efficient patient support.
- Delivered professional customer service in a fast-paced med spa environment by answering client questions, managing expectations, and providing detailed post-treatment education and phone support.
- Supported daily clinic operations by coordinating with providers and administrative staff to improve scheduling flow, operational efficiency, and overall patient experience.
- Built strong long-term client relationships through attentive communication, professionalism, and dependable follow-through, contributing to repeat business and positive client feedback.
Education
License - Cosmetology
Expertise Cosmetology Institute
Las Vegas, NV01-2009
2 Years - Art History
Expertise Cosmetoloigy Institute
Las Vegas, NM08.2005
Skills
- Customer Service & Client Support
- Professional Communication
- Phone & Front Desk Support
- Scheduling & Appointment Coordination
- Salesforce CRM
- Meevo Software
- QuickBooks
- Record Management & Documentation
- Data Entry & Administrative Support
- Customer Retention & Follow-Up
- Conflict Resolution & Problem Solving
- Multi-Tasking in Fast-Paced Environments
- Team Collaboration
- Inventory Management
- Adaptability & Dependability
Timeline
Advanced Esthetics Educator
Aveda Institute Las Vegas
01.2019 - Current
Educator / Admissions / Purchasing & Supply Coordinator
Expertise Barber & Cosmetology Institute
01.2017 - 01.2019
Esthetic Services
Quadra Health & MedSpa
09.2010 - 12.2016
2 Years - Art History
Expertise Cosmetoloigy Institute
License - Cosmetology
Expertise Cosmetology Institute