Lead Cashier /Retail Sales Associate
Sonseria
Laurinburg, North Carolina
10.2022 - Current
- Greeted customers and provided excellent customer service.
- Assisted with training new cashiers in departmental operations and procedures.
- Ensured accuracy of all transactions by verifying prices, quantities, discounts.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Processed returns and exchanges efficiently while adhering to company policies.
- Balanced the daily tills at end of shift and prepared bank deposits for pick up.
- Provided support to other departments when needed such as stocking shelves or running register.
- Handled escalated customer service issues professionally and courteously.
- Organized backroom operations including receiving, storing, restocking merchandise.
- Resolved discrepancies between sales floor and register information quickly.
- Assisted in developing store policies related to cashier activities and procedures.
- Monitored team performance on an ongoing basis to ensure adherence to standards.
- Managed the checkout process by monitoring long lines and calling additional staff if needed.
- Addressed customer complaints promptly while remaining professional in challenging situations.
- Identified opportunities for improving processes related to cash handling and customer service.
- Performed side duties such as cleaning or organizing shelves when time permitted.
- Kept informed of current promotions, exchange and refund policies, pricing structures.
- Utilized point-of-sale system effectively while maintaining data integrity in all transactions.
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
- Helped with purchases and signed customers up for rewards program.
- Learned roles of other departments to provide coverage and keep store operational.
- Increased sales opportunities by upselling and cross selling products, using tried and true creativity and persuasion methods.
- Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Prepared merchandise for purchase or rental.
- Placed special orders or called other stores to find desired items.
- Described merchandise and explained use, operation and care.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Bagged or packaged purchases and wrapped gifts.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Cleaned shelves, counters and tables to maintain organized store.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers to determine wants or needs.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Assisted in the preparation and execution of physical inventory counts.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Implemented visual merchandising standards, creating attractive displays to increase sales.