Meredith Pavone-Plante
San Diego,CA
Summary
Sharp, client-driven professional with over twenty-five years of experience overseeing a diverse group of residential and commercial projects. Talent for cultivating and maintaining strong relationships with property owners, board of directors, tenants, homeowners, vendors and co-workers. Strong financial acumen with direct knowledge of budgeting processes and financials. Proven success in guiding large teams to meet the unique and challenging aspects of the day to day management of real estate assets. Advanced administrative and communication skills and attention to detail to assure the value of any assignment is maintained with excellence and care.
Overview
26
26
years of professional experience
Work History
Regional Director, High-Rise Division
FirstService Residential California
08.2021 - Current
- Established Standard Operating Procedures to assure continuity of service across all buildings.
- Conducted regular property reviews with General Manager, setting measurable objectives for each property.
- Provided guidance and coaching to on-site staff on best practices for community association management.
- Nurtured productive connections with Board of Directors and homeowners.
- Successfully facilitated the acquisition and assimilation of five new clients and their teams within a two-year timeframe.
General Manager, High-Rise Division
FirstService Residential California
02.2019 - 08.2021
- Assured seamless daily business and building operations.
- Monitored and ensured compliance with luxury short-term rental policies for condo-tel transient stays, as well as upkeep of units and common areas.
- Supervised staff and facilitated their professional development
- Acquired special assessment approval by engaging in educational efforts, hosting public forums, and delivering a compelling case for project funding.
- Successfully managed a multi-million dollar balcony replacement project.
Community Association Manager
Walters Management
San Diego, CA
09.2017 - 12.2018
- Managed large portfolio of both commercial and residential assets.
- Maintained organized records by filing necessary tax and audit documents, generating weekly management reports, and overseeing the creation of annual budgets.
- Conducted inspections of common areas in order to identify any maintenance or repair needs.
- Organized social events for residents within the community associations.
- Created and maintained financial records, such as budgets, accounts payable and receivable, and payroll.
Community Association Manager
FirstService Residential Arizona
03.2011 - 09.2014
- Managed a portfolio comprised of luxury master planned and condominium associations.
- Effectively implemented budgeting strategies to achieve financial goals and minimize variances.
- Enhanced management of vendors.
Vice President, Account Services
TOMA Advertising
Scottsdale, AZ
12.2008 - 03.2011
- Demonstrated strong relationship building skills in acquiring and retaining clients.
Senior Manager of the Urban Village and Office Division
Westcor (a Macerich company)
Phoenix, AZ
01.2003 - 11.2008
- Managed a team of 17 employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Directed cross-functional teams in developing innovative solutions to complex problems.
- Developed budgets, monitored expenses, and prepared financial reports for each property under management.
- Communicated regularly with tenants regarding any changes in policies or procedures relating to their rental agreement.
- Collaborated closely with legal counsel to resolve disputes between landlord and tenants.
- Maintained detailed records on tenant leases, payments, deposits, move-ins and move-outs.
Commercial Property Manager
Vestar Development
Phoenix, AZ
01.2001 - 01.2003
- Performed regular inspections of buildings and grounds to ensure all safety standards were met.
- Managed day-to-day operations of office and retail properties including scheduling repairs and responding to emergencies.
- Coordinated with vendors providing services such as janitorial work, landscaping, security systems installation and monitoring.
- Evaluated bids from contractors before authorizing construction projects within managed properties.
- Monitored cash flow of multiple properties while staying within budget constraints.
- Contributed to the development team at Desert Ridge Marketplace.
Property Manager
equity residential properties
Scottsdale, AZ
11.1997 - 01.2001
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Managed all maintenance requests from tenants in a timely manner.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Education
Business Administration - Focused studies
University of Wisconsin
M-100 and M-200 series, CAI
CMCA, Certified Manager of Community Associations Community Association Council
Leadership Program/Culture Champions, FirstService Residential
Continuing Education in the field of property management and leadership
Skills
- Client Relationships
- Leading Successful Teams
- Strong Oral and Written Communication
- Collaboration
- Strategic Management and Planning
- Conflict Resolution
- Strong Work Ethic
- Financial Acumen
- Meetings and presentations
- Business Development
- Employee Recruitment
Accomplishments
PROFESSIONAL AWARDS
1999 Equity Residential - Manager of the Year Award
2005 Westcor/Macerich - Management Leader of the Year (nominated by direct reports)
2020 FirstService Residential - Star Service Award (nominated by clients)
2021 FirstService Residential - Service Excellence Award (nominated by direct supervisor)
Timeline
Regional Director, High-Rise Division
FirstService Residential California
08.2021 - Current
General Manager, High-Rise Division
FirstService Residential California
02.2019 - 08.2021
Community Association Manager
Walters Management
09.2017 - 12.2018
Community Association Manager
FirstService Residential Arizona
03.2011 - 09.2014
Vice President, Account Services
TOMA Advertising
12.2008 - 03.2011
Senior Manager of the Urban Village and Office Division
Westcor (a Macerich company)
01.2003 - 11.2008
Commercial Property Manager
Vestar Development
01.2001 - 01.2003
Property Manager
equity residential properties
11.1997 - 01.2001
Business Administration - Focused studies
University of Wisconsin
M-100 and M-200 series, CAI
CMCA, Certified Manager of Community Associations Community Association Council
Leadership Program/Culture Champions, FirstService Residential
Continuing Education in the field of property management and leadership
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