Human Resources leader and employee relations specialist with 20+ years of experience driving human capital strategy and operations for organizations. Background includes regional level accountabilities with a span of control of 1200+ employees. Subject matter expertise covers all areas of change management, workforce optimization, policy development, investigation, and compliance. Specializes in providing solutions that improve retention, culture, and performance while mitigating legal exposure and risk. Skilled trainer able to optimize employee performance and champion diversity and inclusion within organizations. Highly-effective Human Resources Manager delivering successful strategies for maximizing personnel retention and productivity. Knowledgeable in [Type] industry compliance. Multi-talented Human Resources Executive successful at streamlining costs and maximizing company profile in job market. Versed in EEOC and other relevant compliance statutes. Excellent organizational and time management skills coupled with task prioritization. Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across [Industry] company environments.
Accountability: 120 Employees | US | 6 Executive Team Members
Context: Strategic leader responsible for the evolution of a rapidly expanding HR Team and growing company with employees in multiple states.
Accountability: 1200 Employees | Southeast U.S. | 5 Executive Team Members
Context: Accountable for partnering with senior leaders to improve work relationships, morale, productivity & retention strategy. Advocate for 1200+ employees
Key Achievements:
§ Support key change initiatives aimed at optimizing HR infrastructure and operational efficiency in collaboration with national ad hoc project team(s).
§ Serve as virtual leadership development trainer for entire company; facilitate L&D activities including national continuing education programs such as ‘Manager Mastery' and ‘Magenta University' focused on high-potential senior leaders.
§ Delivered a 23% reduction in attrition in retail segment; helped the organization to achieve successive “Best Place to Work Awards” over tenure (11-time finalist).
§ Collaborate on national pilot program that is leading investigative process for Title VII cases and overhaul of current HR structure.
§ Guide business and retail sales leaders in Southeast states on people strategies to support the culture, direction, and the growth needs of the business. Provide expert counsel and guidance in complex employee relations issues to mitigate risk.
§ Analyze data related to hiring, performance management and succession planning to identify and implement strategic plans of impact.
§ Collaborated as DE&I Chapter Chair with organizational leaders to create a culture of inclusiveness; increased DEI initiatives and employee participation and buy-in.
Accountability: 300-Person Distribution Center
Context: Responsible for leading HR activities for company with a focus on improving operations, performance, employee retention, and labor costs
Accountable for partnering with senior leaders to improve work relationships, morale, productivity & retention strategy.
Key Achievements:
Generated $1M in cost savings by instituting a needed reduction-in-force (RIF) that helped the organization to free up critical resources for additional investment.
Revamped employee performance review processes and implemented succession planning strategies to improve bench strength for leadership roles.
Introduced employee recognition program aimed at boosting morale and increased employee retention.
Accountability: 750 Employees | Mid Atlantic Region (NC, SC, & GA)
Context: Delivered a broad range of HR support and consulting services to multiple retail locations & field sales business units. Served as the primary contact and advisor to the VP, Directors, Senior Managers, and District Managers.
Key Achievements:
Drove performance management by coaching managers on goal setting, coaching, and feedback; counseled leaders through the Performance Improvement Program.
Provided analysis on organization health by analyzing effectiveness of training and hiring in trends in attrition and turnover; investigated all employee issues and complaints.
Accountability: 600 Employee | 4-Person HR Team
Provided strategic HR leadership and support for call center.
Context: Provided strategic HR leadership and support for call center. Also, provided remote HR support to departments in other states in different lines of business. Oversaw a Recruiter, Administrative Assistant, and Payroll Coordinator.
Key Achievements:
Re-aligned financial care recruitment to ensure that goals were achieved and that hiring decisions were made minimizing turnover and legal liability.
Reduced attrition to 18% (previously 43%); helped organization to reap the benefits of investments in employees through increased retention and worker commitment.
Accountability: 450 – 600 Employee Call Center
Context: Provided expert advice, counsel, and coaching to employees and managers on all employee-related issues such as performance management, investigations, terminations, company policies, and all employment/labor laws.
Key Achievements:
Successfully resolved cases involving complaints of violations of company policies by managers and employees; routinely conducted investigations and mitigated +90% of problems.
Promoted a positive employee relations environment through the consistent practice of open-door policies and promoting open dialogue between employees and management