Hi, I’m
Meredith Ramey
Niles,OH
There are two types of people who will tell you that you cannot make a difference in this world: those who are afraid to try and those who are afraid you will succeed.
Ray Goforth
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Software Developer position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
years of professional experience
Work History
State Alarm
Customer Service Specialist
05.2023 - Current
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Managed over 30 customer calls a day.
2020 Companies
Commission Sales Lead
01.2023 - 04.2023
Job overview
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained team members in successful strategies to meet operational and sales targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Recruited, hired and trained 10 associates to develop into productive team members with excellent product knowledge.
- Developed strong rapport with customers and created positive impression of business.
- Self-motivated, with a strong sense of personal responsibility
Lane Bryant
Assistant Retail Store Manager
01.2022 - 01.2023
Job overview
- Assisted store manager in meeting standards for customer service and quality.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Answered questions about store policies and addressed customer concerns.
- Optimized store displays and appearance via strategic merchandising.
- Managed scheduling for store shifts to accomplish proper staffing.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Engaged directly with customers to offer assistance and resolve complaints.
- Successful in managing team of employees in Clothing retail store.
- Created employee work schedules for optimum coverage and labor cost control.
- Implemented strategies focused on increasing store sales and customer satisfaction.
Forward Air
Truck Driver/Owner
09.2020 - 11.2021
Job overview
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Operated with safety and skill to avoid accidents and delays.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Verified contents of inventory loads against Bills of Lading.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Monitored and managed fuel consumption and expenses for management reporting.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Dropped and hooked trailers and changed configuration of equipment.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
Transport America
Truck Driver/Owner
09.2017 - 09.2020
Job overview
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Operated with safety and skill to avoid accidents and delays.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Monitored and managed fuel consumption and expenses for management reporting.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Dropped and hooked trailers and changed configuration of equipment.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Inspected load security and checked for damages.
SFL
Truck Driver
03.2015 - 09.2017
Job overview
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Operated with safety and skill to avoid accidents and delays.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Monitored and managed fuel consumption and expenses for management reporting.
Stevens Transport
Truck Driver
01.2013 - 02.2015
Job overview
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Dropped and hooked trailers and changed configuration of equipment.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Monitored and managed fuel consumption and expenses for management reporting.
- Verified contents of inventory loads against Bills of Lading.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
Education
University of PhoenixTempe, AZ
No Degree from Advanced Software Development Certification
02.2024
ITT Technical Institute - IndianapolisIndianapolis, IN
Bachelor of Science from Information System Security
12.2012
Robeson Community CollegeLumberton, NC
Associate of Arts from General Studies
06.2010
Skills
- Operational Efficiency
- Quantity and Quality Assessments
- Document Verification
- Team Goals
- Management
- Client Base Retention
- Sales Quota Management
- Productivity Maximization
- Building Customized Solutions
- Staff Development
- Strategic Business Initiatives
- Methodology Improvements
- Persuasive Negotiations
- Sales Statistics Analysis
- Performance Improvement Techniques
- Adaptable and Flexible
- Mobile Security
- Partner Collaboration
- Strong Communication and Interpersonal Skills
- POS Inventory System Operation
- Digital Sales
- Energy and Physical Stamina
- Product Demonstration
- Establishing Work Schedules
- Operation and Information Security
- Vulnerability Assessments
- Active Directory
- System Security Plans
- Risk Management Assessments
- Security Event Log Reviews
- System Maintenance
- Compliance with Security Requirements
- Vendor Management System Software
- Network Monitoring
- Security Best Practices
- Government Policy Compliance
- Complex Problem-Solving
- Cybersecurity Policy Development
- Managing Client Contracts
- Performance Improvement
- Training Materials
- Service Operations Management
- Policy and Control Implementation
- Confidential Data Protection
- Team Meetings
- Firewall Software
- Work Orders
- Presentation Skills
- Microsoft Active Directory
- Conflict Management
- Project Scope Analysis
- Detailed Meeting Minutes
- Microsoft Office Suite Expertise
- Project Development
- Methods of Production
- Project Monitoring
- Project Deadlines
- Technical Project Management
- Disaster Recovery Methodologies
- Project Assignment Management
- Project Strategy
- Team Bonding
- Project Organization
Accomplishments
Stevens Transport- Team Driver of the Year 2nd Place 2014
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Specialist
State Alarm
05.2023 - Current
Commission Sales Lead
2020 Companies
01.2023 - 04.2023
Assistant Retail Store Manager
Lane Bryant
01.2022 - 01.2023
Truck Driver/Owner
Forward Air
09.2020 - 11.2021
Truck Driver/Owner
Transport America
09.2017 - 09.2020
Truck Driver
SFL
03.2015 - 09.2017
Truck Driver
Stevens Transport
01.2013 - 02.2015
University of Phoenix
No Degree from Advanced Software Development Certification
ITT Technical Institute - Indianapolis
Bachelor of Science from Information System Security
Robeson Community College
Associate of Arts from General Studies
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