Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meredith Reece

Lakewood,OH

Summary

Well-organized and reliable professional equipped with experience in various roles. A quick learner who excels at delivering excellent customer service while maintaining motivation to succeed in the workplace.

Overview

14
14
years of professional experience

Work History

Assistant Manager

Sephora Inside JCPenney
01.2017 - 07.2020

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

  • Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Developed strategies to increase sales and drive profits.
  • Created employee schedules to align coverage with forecasted demands.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Maintained a clean, safe, and organized store environment to enhance customer experience.
  • Self-motivated, with a strong sense of personal responsibility.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored team members to enhance professional development and accountability in the workplace.
  • Managed efficient cash register operations.

Product Consultant

Sephora Inside JCPenney
10.2013 - 01.2017
  • Delivered prompt service to prioritize customer needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Greeted and assisted customers with finding their makeup, skincare, hair, or fragrance needs.
  • Educated customers by applying products to their faces at the beauty studio.
  • Promoted the Beauty Insider card to customers and input their information so they could benefit from the rewards program.
  • Offered the JCPenney credit card to customers and met the application goals set by the store monthly.
  • Scanned out testers and damages to ensure the inventory was accurate.
  • Maintained a clean and organized store environment that customers could appreciate.
  • Stocked merchandise according to brand planner layouts and priced merchandise in a presentable way.
  • Created samples for customers upon request.

Fine Jewelry Specialist

JCPenney
08.2011 - 10.2013
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Managed efficient cash register operations.
  • Assisted in training and mentoring of new hires, sharing best practices and knowledge to develop a strong sales team.
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Worked effectively in fast-paced environments.

Receptionist

JCPenney Salon
09.2010 - 08.2011
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed efficient cash register operations.

Administrator Assistant

Tax And Financial Services
01.2010 - 04.2010
  • Continually sought methods for improving daily operations, client communications, recordkeeping, and data entry for increased efficiency.
  • Established administrative work procedures to track staff's daily tasks.
  • Contributed to improved workflow by organizing electronic files for easy access and retrieval by all team members.
  • Answered multi-line phone system, routed calls, delivered messages to staff and greeted visitors.
  • Executed record filing system to improve document organization and management.
  • Managed incoming mail and correspondence, distributing items as necessary while maintaining confidentiality of sensitive materials.

Receptionist

Yuppy Puppy Grooming Salon
01.2009 - 12.2009
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted groomers with bathing animals and animal restraint as needed.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept cages, kennels, and grooming areas neat and clean.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Performed opening and closing duties in the grooming salon.

Waitress and Hostess

Pasta Lears Italian Restaurant
09.2006 - 12.2008
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Answered customers' questions, recommended items, and recorded order information.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.

Education

High School Diploma -

Berea High School, Berea, OH
Berea, OH

No Degree - Associates Degree of Arts

Cuyahoga Community College
Cleveland, OH
05.2026

Skills

  • Training and Development
  • Staff Management
  • Customer Service
  • Courteous and Professional
  • Hiring and Training
  • Retail Operations Management
  • Cash Register Operation
  • Strong Communication and Interpersonal Skills
  • Store Opening and Closing
  • Attention to Detail
  • Product Knowledge Expertise
  • Scheduling and Coordinating
  • Pet handling
  • Inventory and Stocking
  • Problem-solving skills

Timeline

Assistant Manager

Sephora Inside JCPenney
01.2017 - 07.2020

Product Consultant

Sephora Inside JCPenney
10.2013 - 01.2017

Fine Jewelry Specialist

JCPenney
08.2011 - 10.2013

Receptionist

JCPenney Salon
09.2010 - 08.2011

Administrator Assistant

Tax And Financial Services
01.2010 - 04.2010

Receptionist

Yuppy Puppy Grooming Salon
01.2009 - 12.2009

Waitress and Hostess

Pasta Lears Italian Restaurant
09.2006 - 12.2008

High School Diploma -

Berea High School, Berea, OH

No Degree - Associates Degree of Arts

Cuyahoga Community College
Meredith Reece