Meredith Richards
Katy,TX
Summary
Proficient trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server, Trainer, Shift Leader
Pearl & Vine
11.2022 - 01.2024
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Streamlined server training process for improved employee retention and quicker onboarding.
- Assisted management in creating a new menu, resulting in increased sales and customer satisfaction.
Server, Trainer, Shift Leader
The Rouxpour
09.2021 - 10.2022
- Evaluated server performance regularly to identify areas for improvement and set attainable goals for development.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Oversaw inventory management tasks for front-of-house supplies, minimizing waste while maintaining adequate stock levels at all times.
Server, Trainer, Shift Leader
Escalante's Fine Tex-Mex and & Tequila
07.2019 - 08.2021
- Management's server of choice for large groups, catering, and personalized deliveries
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Assisted in event planning and execution, leading to successful private parties and special events at the restaurant.
Assistant Manager of E-commerce
Randall's
12.2019 - 07.2020
- Implemented and expanded Randall's highest grossing, Houston area e-commerce service during Covid restrictions
- Oversaw quality control, customer satisfaction, and continuity of the e-commerce personal shopping program
- Managed staff training programs, enhancing product knowledge and improving customer service skills.
Hostess, Food Runner, Server Assistant
Perry's Steakhouse & Grille
01.2017 - 06.2019
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Education
Business Administration -
University of Houston
Sugar Land, TX01.2021
High School -
Logos Preparatory Academy
Sugar Land, TX05.2019
Skills
- Work Ethic
- Professionalism
- Customer Service
- Quality Control
- Communication
- Administration
- Leadership
- Initiative
- Flexibility
- Reliability
- Adaptability
- Multi-tasking
Certification
- TABC Certified
- Food Handler Certified
Languages
Spanish
Timeline
Server, Trainer, Shift Leader
Pearl & Vine
11.2022 - 01.2024
Server, Trainer, Shift Leader
The Rouxpour
09.2021 - 10.2022
Assistant Manager of E-commerce
Randall's
12.2019 - 07.2020
Server, Trainer, Shift Leader
Escalante's Fine Tex-Mex and & Tequila
07.2019 - 08.2021
Hostess, Food Runner, Server Assistant
Perry's Steakhouse & Grille
01.2017 - 06.2019
Business Administration -
University of Houston
High School -
Logos Preparatory Academy
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