Meredith Wilkerson
Hanover Park,IL
Summary
Proven track record in enhancing warehouse operations and customer satisfaction at McMaster-Carr, leveraging strong troubleshooting and customer relations skills. Achieved a significant increase in efficiency by implementing lean methodologies and fostering team accountability. Excelled in maintaining accurate inventory levels and resolving discrepancies, demonstrating a commitment to operational excellence and client trust. Methodical Distribution professional well-versed in verifying paperwork, resolving discrepancies and moving goods. Good communication, interpersonal and time management abilities. Proficient warehouse professional offering 7 years of experience checking merchandise, documenting movements and solving logistics problems. Good documentation and planning abilities combined with a hardworking and detail-oriented nature.
Overview
12
12
years of professional experience
Work History
Distribution Specialist
McMaster-Carr
06.2017 - Current
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Scheduled pickups and deliveries to maintain smooth operations.
- Collaborated with other departments on supply and quality issues.
- Participated in continuous improvement initiatives focused on enhancing distribution center operations through lean methodologies implementation.
- Facilitated receiving and shipping and loading and unloading of goods, transferring products to designated storage sites.
- Utilized heavy machinery and equipment such as palletizer, high stand up and sit down forklifts, high pickers, pallet runners and pallet jacks.
- Prepared boxes, pallets and crates for outgoing shipments.
- Received loads, checked merchandise and tagged with warehouse IDs.
- Prioritized and rearranged tasks to meet changing demands.
- Inspected merchandise for damage and discrepancies with documentation.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Handled day-to-day shipping and receiving overseeing more than 1,500 packages per day.
Department Supervisor
Home Depot
10.2015 - 06.2017
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 15 employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Built and designed large displays weekly to promote specific products.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Created employee schedules to align coverage with forecasted demands.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Handled cash register, returns, and refunds.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Wrote out weekly schedules to maintain coverage levels for expected demands.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
- Contributed to the development of departmental policies and procedures that increased effectiveness and efficiency across various functions.
Personal Coach
GOLFTEC
02.2012 - 10.2015
- Enhanced client progress by implementing personalized coaching strategies tailored to individual needs.
- Integrated mindfulness practices into coaching sessions, guiding clients through meditation exercises or breathwork techniques to promote mental clarity and selfawareness.
- Assisted clients in overcoming personal obstacles by guiding them through self-reflection and problem-solving exercises.
- Empowered clients through active listening, empathetic communication, and insightful questioning techniques.
- Built strong rapport with diverse clientele, fostering trust and open dialogue for effective coaching sessions.
- Expanded professional expertise by attending industry conferences, workshops, and networking events to stay current on best practices in personal coaching.
- Maximized client satisfaction by consistently providing timely follow-up and support between sessions.
- Developed customized coaching materials and resources to supplement individual learning styles and preferences.
- Evaluated client progress regularly, adjusting coaching approaches as needed to ensure optimal results.
- Promoted a positive coaching environment by establishing clear expectations for behavior and accountability during sessions.
- Collaborated with clients to set achievable goals and develop actionable plans for personal growth.
- Provided constructive feedback to clients, empowering them to recognize and address areas for improvement while building upon their existing strengths.
- Maintained detailed records of client sessions, tracking progress over time for continuous improvement in service delivery.
- Organized regular check-ins with past clients to maintain ongoing relationships and offer additional support as needed.
- Demonstrated proper technique for exercises to avoid injuries.
Education
Bachelor of Arts - Sports Management
Illinois College
Jacksonville, ILSkills
- Troubleshooting skills
- Shipping and receiving
- Verifying shipments
- Warehouse Organization
- Maintaining facilities
- Resolving discrepancies
- Warehouse Operations
- Customer Relations
Timeline
Distribution Specialist
McMaster-Carr
06.2017 - Current
Department Supervisor
Home Depot
10.2015 - 06.2017
Personal Coach
GOLFTEC
02.2012 - 10.2015
Bachelor of Arts - Sports Management
Illinois College