Meredith Russ
Steve's Place
Bloomington,IN
4
years of post-secondary education
25
years of professional experience
Seeking a Customer Service Representative role with 18 years of experience in customer-facing positions. Skilled in call center leadership, front desk management, and efficient complaint resolution. Reliable with a strong internet and organizational skill set, ensuring exceptional service delivery.
Work History
Bartender
7 Years- Delivered excellent customer service by efficiently serving beer and managing multiple tasks, contributing to a positive bar atmosphere.
- Streamlined bar operations by preparing food items, maintaining cleanliness, and restocking beverages to enhance guest experience.
- Maintained hygiene and sanitation standards through thorough cleaning of dishes, workspaces, and restrooms, ensuring a safe environment for guests.
Front Desk Receptionist
5 Years 3 Months- Managed guest check-in and check-out processes, handled communications including answering calls and relaying messages, and maintained daily documentation using SynXis software to enhance guest experience.
- Provided exceptional customer service by assisting with inquiries, resolving complaints, and supporting housekeeping duties.
- Performed administrative tasks including copying, faxing, and filing documents to support efficient front desk operations.
Deli Clerk
4 Months- Assisted customers at Babbs Supervalu by preparing, slicing, wrapping, weighing, pricing, and displaying deli products, maintaining high standards of hygiene and freshness while providing exceptional service in a fast-paced environment.
- Sliced various meats and cheeses for customer orders at the deli counter. for Babbs Supervalu deli counter orders.
- Prepared sandwiches, salads, and ready-to-serve food items daily, maintaining freshness and appealing presentation.
- Stocked deli cases with fresh and packaged products, ensuring availability and compliance with health standards.
Cashier/Customer Service
4 Years- Delivered customer service by efficiently handling inquiries and processing orders, contributing to high customer satisfaction.
- Greeted customers and answered questions about bedding, pricing, and financing options.
- Processed mattress store payments through point-of-sale system for showroom transactions.
- Welcomed customers upon entry and provided assistance with their inquiries. and answered questions about bedding, pricing, and financing options.
- Performed daily balancing of cash drawer to ensure accuracy in financial transactions. and verified daily receipts at Pate's Mattress Outlet.
Elderly Caregiver
3 Years 2 Months- Provided compassionate personal care through Elder Care Connections' client homes and residences.
- Assisted with bathing, dressing, grooming, and daily hygiene routines.
- Supported elderly clients in daily living activities to enhance comfort and foster independence.
- Administered medication reminders and ensured a safe environment through light housekeeping and meal preparation.
- Prepared nutritious meals and monitored special diet instructions.
Call Taker Team Lead
10 Years 2 Months- Managed a team of call takers at Campaign Center, facilitating efficient handling of inbound and outbound calls, maintaining high customer service standards, and implementing strategies to meet campaign objectives.
- Responded to inbound calls from customers, providing assistance and information. for Campaign Center campaigns, routing caller requests to appropriate resources.
- Utilized standardized scripts to ensure consistent communication during calls. for outreach, screening, and message delivery.
- Recorded detailed information from callers in campaign databases. in campaign records and updated contact information.
Education
General Diploma, High School or Equivalent
Skills
Bar Operations
Bartending Techniques
Inventory Management
Inventory
Customer Service
Customer Engagement
Time Management
Scheduling
Organizational Skills
Organization
Microsoft Office
Microsoft Word
Communication
Microsoft Office
Customer Engagement
Timeline
Bartender
Steve's Place
11.2019 - CurrentRead More
Front Desk Receptionist
Wingate by Wyndham
08.2019 - 11.2024Read More
Deli Clerk
Babbs Supervalu
10.2014 - 02.2015Read More
Elderly Caregiver
Elder Care Connections
10.2010 - 12.2013Read More
Cashier/Customer Service
Pate's Mattress Outlet
01.2010 - 01.2014Read More
Bloomington High School North
General Diploma, High School or Equivalent
08.2002 - 06.2006Read More
Call Taker Team Lead
Campaign Center
09.2001 - 11.2011Read More