Triage incoming patient calls, ranging from emergent medical issues to medication counseling, in a multi-office cardiology practice; work collaboratively with doctors and mid-level providers to provide patient-centered care
Contact patients on an ongoing basis to assess for medication efficacy and compliance, effective symptom management, and the need for further supportive care
Assess and process prescription requests, working closely with providers and pharmacies to troubleshoot renewal issues and facilitate access for better compliance
Initiate and appeal prior authorizations for critical cardiac medications, communicating directly with insurance companies to advocate for patient best outcomes.
Facilitate genetic testing initiation for patients and family members at risk for genetic cardiac disorders
Manage patients on Coumadin, including INR tracking and medication dosing and education
Provide nursing services on an as-needed basis in the cardiac walk-in clinic, including initial assessment and triage of patients presenting with potential diagnoses such as MI, CHF exacerbation, and pulmonary embolism; work collaboratively with mid-level providers and facilitate transfer to higher level of care if indicated.
Registered Nurse
Ellis Medicine
06.2015 - 10.2024
Provided evidence-based, culturally-sensitive, patient-centered care to a diverse patient population on a high-acuity, high-turnover 32 bed cardiac/med-surg unit
Conducted comprehensive patient assessment to establish baseline and respond quickly and purposefully to changes in condition, with prompt provider notification and intervention as indicated, and thorough documentation of same according to hospital protocol
Administered medications, including titration of cardiac drips such as cardizem and nitroglycerin, according to established guidelines while closely monitoring for adverse reactions, efficacy, and appropriateness
Managed a variety of diagnoses including MI, CHF exacerbation, rapid atrial fibrillation/SVT, sepsis, and acute stroke, as well as the post-operative care/monitoring of cardiac catheterization patients
Performed as a step-down nurse within the unit's "SCCU" for higher-acuity cardiac/vascular care, including post-transcatheter aortic valve replacement (TAVR), post-carotid endarterectomy, vascular bypass surgery, and other high-risk cardiac patients.
Worked collaboratively within the interdisciplinary team to identify and address patient needs holistically, with emphasis on anticipated discharge planning; advocated for all aspects of available care for best outcomes when indicated
Cultivated a therapeutic nurse/patient relationship through mutual respect, humor, empathy, and transparency to provide a secure experience for both patients and families
Provided patient and family education regarding diagnoses, medication, and lifestyle modification with special attention to health literacy, socioeconomic factors, cultural and spiritual considerations, and individual empowerment
Precepted new nurses to floor-specific competencies, safe patient care, and hospital procedures/protocols, while promoting a supportive work culture and identifying opportunities for professional development
Assumed charge nurse duties on regular basis, including staffing, bed flow, patient assignment, conflict resolution and oversight of new/ancillary staff while managing full patient assignment
Legal Assistant
Hoffman Warnick LLC
03.2006 - 01.2015
Managed caseloads of five attorneys at a busy intellectual property law firm representing both large corporations and individual inventors, including maintenance of attorney calendar, editing and formatting of patent, trademark, and copyright applications according to USPTO guidelines, and filing same in a deadline-driven atmosphere
Served as liaison between attorney and client, including daily email and phone correspondence with inventors worldwide, ensuring proper and prompt document execution, open communication, and customer satisfaction.
Maintained strict confidentiality, protecting sensitive client information as required by law
Education
Associate Degree In Nursing -
Hudson Valley Community College
Troy, NY
05.2015
Bachelors - English/Anthropology
University At Albany
Albany, NY
05.2002
Certifications/Awards
ACLS/BLS Certified
Daisy Award, 2023
Ellis Medicine Heart Award, 2021
American Heart Association Donald Led Duke Heart Hero Award, 2019
Medical Assistant/Secretary at Saratoga Schenectady Gastroenterology AssociatesMedical Assistant/Secretary at Saratoga Schenectady Gastroenterology Associates