Meredith Ryan
Birmingham,AL
Summary
Detail-oriented team player with strong organizational skills and experience with electronic data interchange and troubleshooting. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
E-Content Specialist II
EBSCO INDUSTRIES
12.2022 - 01.2024
- Evaluated and recommended content management tools and techniques.
- Conducted audits of vendors and updated outdated information or irrelevant collections from customer holdings.
- Collaborated with vendors and data providers to ensure current data was received and updated in Knowledge Base system.
- Identified and created methods to obtain data without requiring system development work.
Business Data Analyst I
EBSCO INDUSTRIES
05.2021 - 12.2022
- Performed quality inspections of finished products and identifier problems.
- Used quality monitoring data management system to compile and track performance at team and individual level.
- Analyzed quality and performance trends.
- Evaluated new methods for quality control.
- Collaborated with management to periodically review and update training materials.
- Participated in internal assessments and audits as required.
- Wrote and revised standard quality control operated procedures.
- Disseminated information regarding tools, reports and metadata enhancements.
- Designed training documentation on order integration reports to facilitate training sessions.
- Acted as content expert on required training curriculum to achieve high-quality training for existing and new employees.
Senior E-Content Analyst
EBSCO INDUSTRIES
03.2020 - 05.2021
- Developed tools for data processing and information retrieval
- Coordinated with vendors and publishers on content development and delivery schedules
- Worked under and met strict deadlines individually as well as in team environment
- Maintained high standards for data management, quality, reporting and timely project execution
- Demonstrated critical thinking, problem solving and project management skills
- Identified, investigated and managed resolution and escalation of data quality issues
- Communicated results of analysis and ideas to key decision makers
- Worked as effective team member and self-motivated individual contributor.
E-Content Analyst
EBSCO INDUSTRIES
09.2014 - 03.2020
- Set up filing system and maintained in organized fashion
- Created documentation around processes and procedures
- Facilitated training for new team members
- Performed daily, weekly and monthly data maintenance processes
- Reviewed supplier data for accuracy and contract requirements
- Handled escalated issues from customers with minimal assistance
- Coordinated various data cleanup tasks of departmental ftps.
Data Entry Assistant
ENROLLMENT ADVISORS
04.2013 - 09.2014
- Maintained timely and accurate data entry, contributing to an organized and efficient workflow.
- Assisted with in-office tasks.
Intern
NORTH SHELBY COUNTY LIBRARY
06.2013 - 08.2013
- Interacted with customers at customer service desk to find information and library materials
- Provided broad range of library services, including reference and Readers Advisory services
- Processed inter-library loans, including books and periodicals
- Helped maintain organization and general appearance of library
- Assisted library staff with library programs and events
- Served as back up staffing for circulation and reference desks.
Case Coordinator
ENROLLMENT ADVISORS
08.2012 - 01.2013
- Performed clerical tasks and operated office equipment
- Liaised internally with members of company's functional departments
- Provided project management support and coordination for key business initiatives
- Advanced proficiency with MS Office Product Suite, specifically Excel
- Ensured timely communications and handling of highly confidential information.
Client Coordinator
SIGHT SAVERS AMERICA
09.2011 - 08.2012
- Communicated with doctor's offices regarding patient information, and scheduling additional appointments
- Prioritized and maintained organization of high volume workload
- Placed outbound calls for follow-ups on the required vision screenings for children across the state of Alabama
- Assisted at Perry County eye clinic (April 2012).
Education
Masters of Library & Information Studies - Public Library Services
University of Alabama
Tuscaloosa12.2013
Bachelors of Fine Arts - English
University of Alabama
Birmingham, AL05.2011
Skills
- Microsoft Office Suite
- Software Programs
- Library Resources
- Planning And Development
- Electronic Resources
- Organizational Skills
- Problem-Solving Skills
- Library Classification System
- Reference Research
- Data Quality Assessment
Timeline
E-Content Specialist II
EBSCO INDUSTRIES
12.2022 - 01.2024
Business Data Analyst I
EBSCO INDUSTRIES
05.2021 - 12.2022
Senior E-Content Analyst
EBSCO INDUSTRIES
03.2020 - 05.2021
E-Content Analyst
EBSCO INDUSTRIES
09.2014 - 03.2020
Intern
NORTH SHELBY COUNTY LIBRARY
06.2013 - 08.2013
Data Entry Assistant
ENROLLMENT ADVISORS
04.2013 - 09.2014
Case Coordinator
ENROLLMENT ADVISORS
08.2012 - 01.2013
Client Coordinator
SIGHT SAVERS AMERICA
09.2011 - 08.2012
Masters of Library & Information Studies - Public Library Services
University of Alabama
Bachelors of Fine Arts - English
University of Alabama
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