Meredith Binkley
Chattanooga,TN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service representative position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Deli Manager
K-VA-T Food City
09.2015 - 02.2021
- Deli coordinated while achieving in adequate customer service while directing a crew of 6-7 employees.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Inventoried food products and associated materials on monthly basis.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Orchestrated positive customer experiences by overseeing every area of deli operations.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Retention Customer Service Representative
DIRECTV
01.2013 - 09.2015
- And retention specialist, I provided technical support while focusing on troubleshooting and remote account administrating
- In addition to proficiently applying proven customer retention techniques, it was my responsibility to train new-hires on industry leading and customer service techniques
- Performed data entry for orders and customer information
- Set up client appointments
- Managed client records
- Assisted customers with a warm and professional attitude
- Answered general questions
- Resolved customer information and complaints
- Responsible for tracking and maintaining inventory
- Provided policy and service information
- Managed client records
- Handled online orders and credit card transactions
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responsible for resolving any technical issues.
Catering, ServSafe Food Handler
Catering By Alan
07.2014 - 04.2016
- Maintained high customer satisfaction levels by preparing orders accurately.
- Set up kitchen every morning by turning on equipment, cutting ingredients and stocking workstations.
- Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Received, unpackaged and stored incoming food deliveries.
- Arranged linens and table settings according to seating plan and event theme.
Education
No Degree - Remedial
Chattanooga State Community College
Chattanooga, TNHigh School Diploma -
Soddy Daisy High School
Soddy, TN05.2010
Skills
- Restaurant Management (2 years)
- ID Verification
- Upselling Products and Services
- Call Documentation
- Upbeat and Positive Personality
- POS Systems and Ordering Platforms
- Building Customer Trust and Loyalty
- Call Transfers
- Credit Card Payment Processing
- Critical Thinking
- Policy and Procedure Adherence
- Proactive Self-Starter
- Patient and Empathetic
- Inbound and Outbound Calling
- First-Tier Technical Support
Certification
Food safe certified
- Customer Service Representative Training - 30 days
Timeline
Assistant Deli Manager
K-VA-T Food City
09.2015 - 02.2021
Catering, ServSafe Food Handler
Catering By Alan
07.2014 - 04.2016
Retention Customer Service Representative
DIRECTV
01.2013 - 09.2015
No Degree - Remedial
Chattanooga State Community College
High School Diploma -
Soddy Daisy High School
Food safe certified
- Customer Service Representative Training - 30 days
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