Meredith Shepard
Aurora,CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Store Manager
Tillys
10.2021 - 11.2024
- Deliver excellent customer service to ensure high levels of customer satisfaction
- Responsible for all aspects of running a Store, including managing the store team and overseeing all store operations to achieve company goals and objectives
- Supervised support managers and associates, providing coaching and fostering accountability for store results and staff performance.
- Develop and implement strategic merchandising plans to achieve revenue objectives, while ensuring payroll remains within budget.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Completing inventory.
- Weekly Recruiting and Networking.
- Passionate for Loss Prevention.
- Writing and executing annual employee evaluations, as well as creating action plans for each individual to enhance performance.
- Provided training and support to stores in my district by traveling to different states.
- Ensured compliance with safety regulations and company policies.
- Successfully organized various hiring events resulting in positive outcomes
Assistant Manager
Tillys
07.2021 - 10.2021
- Maximized daily sales, attracted, engaged and motivated customers to make purchases by merchandising, window displays
- Supported my store manager with executing the role of training & development manager
- Conducted Interviews/Onboarding
- Responsible for all employee file audits and documentation
- Act as a model for team members, teaching and coaching on the sales floor
- Prioritizing and delegating / Strong operational skills and attention to detail
- Maintaining an overall management style that follows company best practices
- Upholding store standards
- Completing tasks assigned by the store manager in a timely and accurate manner
- Worked in a high volume location
- Lead a team up to 40 people.
Assistant Manager
Tillys
09.2020 - 07.2021
- Maximized daily sales, attracted, engaged and motivated customers to make purchases by merchandising, window displays
- Supported my store manager with executing the role of training & development manager
- Conducted Interviews/Onboarding
- Responsible for all employee file audits and documentation
- Act as a model for team members, teaching and coaching on the sales floor
- Prioritizing and delegating / Strong operational skills and attention to detail
- Maintaining an overall management style that follows company best practices
- Upholding store standards
- Completing tasks assigned by the store manager in a timely and accurate manner
- Worked in a high volume location
- Lead a team up to 30 people.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assistant Manager
Zumiez
08.2019 - 09.2020
- Maximizing personal and store sales results through selling, maintaining, and covering zones
- Work a flexible schedule in support of the store opening production and closing operations including work on weekends and holidays
- Assist with the overall operation of the retail store
- Working in a High Volume Store
- Making store specific product decisions to drive sales results
- Ordering and replenishing store supplies
- Price markdowns
- Transfers
- Promotional set up
- Inventory Audits
- Loss prevention.
Housekeeper
Xtreme Cleaning
04.2019 - 08.2019
- Cleaning 1-3 large scale homes a day all over the metro area
- Basic and deep cleans
- Removed bed sheets and towels from rooms and treated linens prior to washing to restore all linens to pristine condition
- Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness
- Slid beds, sofas and other furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Operated cleaning equipment and used chemicals by following all safety protocols and procedures to avoid burns, injuries and other accidents.
Keyholder/Shift Supervisor
Party America
09.2018 - 04.2019
- Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging product
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Restocking shelves as well as recovering the store throughout the shifts
- Retrieving and entering inventory of new product
- Created displays for sales and merchandising.
Party Host
Monkey Bizness
06.2016 - 12.2017
- Supervised children's activities, maintaining happiness, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Provided support during high-volume periods by assisting other hosts in managing multiple parties simultaneously without sacrificing quality of service provided at each event.
- Planned parties according to customer specifications.
- Decorated and set tables in accordance with party themes and age groups.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
Education
High School Diploma -
Ponderosa High School
05-2018
Skills
- Customer Service
- Communication Skills
- Operational Efficiency
- Critical Thinking
- Training & Development
- Attention to Detail
- Ability to Work Under Pressure
- Recruiting
- Visual Merchandising
- Loss Prevention
- Writing schedules
- POS Systems
- Team Building and Leadership
- Customer relations
- Multitasking and organization
- Inventory management
- Cash management
- Goals and performance
- Staff management
- Work Planning and Prioritization
- Opening and closing procedures
- Documentation and reporting
- Party scheduling
- Event preparation
- Social media promotion
- Public speaking confidence
Languages
English
References
Kimberly Icardi - Former Peer
970-485-4761
Brandon Stuart -Former Regional Loss Prevention Manager
Timeline
Store Manager
Tillys
10.2021 - 11.2024
Assistant Manager
Tillys
07.2021 - 10.2021
Assistant Manager
Tillys
09.2020 - 07.2021
Assistant Manager
Zumiez
08.2019 - 09.2020
Housekeeper
Xtreme Cleaning
04.2019 - 08.2019
Keyholder/Shift Supervisor
Party America
09.2018 - 04.2019
Party Host
Monkey Bizness
06.2016 - 12.2017
High School Diploma -
Ponderosa High School
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