MS Office Suite
Meredith Stallings
Norfolk,VA
Summary
Proven leader at Government Employees Insurance Company with expertise in process improvement and staff development. Spearheaded initiatives resulting in a 95.4% year-end quality rating, showcasing a commitment to excellence. Core competencies include collaborative team development and effective communication, driving service excellence and strategic performance enhancements. Focused on leveraging innovative solutions to enhance compliance and operational efficiency.
Overview
13
13
years of professional experience
Work History
Supervisor II, Underwriting
Government Employees Insurance Company
06.2011 - Current
- Developed streamlined procedures for enhanced consistency in processing and quality,
- Demonstrated leadership by improving efficiency through supervisory training in new procedures.
- Supported new procedures through effective coaching and auditing.
- Utilized Power BI to pinpoint departmental performance gaps.
- Demonstrated strong ability in executing performance strategies leading to consistent top-tier results.
- Designed a comprehensive remote work strategy to oversee associates effectively.
- Successfully hired external candidates.
Supervisor II, Personal Lines Property Customer Service
Government Employees Insurance Company
- Consistently guided team to top quartile results through leadership.
- Drove team to achieve exceptional performance during complex situations.
- Implemented practices to drive customer satisfaction and improve departmental atmosphere.
- Mentored and coached team members to achieve 14 grade promotions.
- Played an active role in evaluating and selecting candidates during the Supervisor Preparation Program recruitment process.
Supervisor II, Personal Lines Auto Customer Service
Government Employees Insurance Company
- Contributed to leadership development by identifying top talent.
- Oversaw the successful onboarding of more than 200 new hires, achieving companywide best in class results.
- Built strong collaboration with Workforce Management team for effective staffing solutions.
- Certified in legal hiring guidelines, enhancing compliance in recruitment.
- Achieved unprecedented year-end quality results of 95.4%.
Education
Bachelor of Arts - History
Old Dominion University
12-2005
Skills
- Skilled in MS Office Applications
- Customer relationship management (CRM)
- Conflict resolution techniques
- Customer focused
- Product knowledge
- Training and mentoring
References
References available upon request.
Certification
- Virginia Personal Lines Insurance Producer License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementCompany Culture4-day work weekHealthcare benefitsWork-life balanceSoftware
Timeline
Supervisor II, Underwriting
Government Employees Insurance Company
06.2011 - Current
Supervisor II, Personal Lines Property Customer Service
Government Employees Insurance Company
Supervisor II, Personal Lines Auto Customer Service
Government Employees Insurance Company
Bachelor of Arts - History
Old Dominion University
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