Meredith Stravers
Kalamazoo,MI
Summary
Entrepreneurial and creative Founder passionate about turning innovative ideas into tangible results. Experienced formulating and executing strategic plans, creating new products and services, and developing business opportunities. Track record of multiple successful business ventures and leading teams of professionals to maximize profits and deliver success. Excellent customer service skills, human-centered leadership approach, and thrives in building or rebuilding a team environment.
Overview
22
22
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Founder
The Truth & Titus Collective
06.2018 - Current
- Identified business development challenges and customer concerns for proactive resolution.
- Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
- Defined company roles and responsibilities to establish and enhance processes.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Prepared annual budgets with controls to prevent overages.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed financial, operational and human resources to optimize business performance.
- Formulated and executed strategic initiatives to improve product offerings.
Director, Center for Diversity and Innovation
Kellogg Community College
09.2017 - 06.2018
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership to guide operational strategy.
- Established departmental performance goals and provided feedback for underperforming areas.
- Managed daily operations while overseeing multiple programs to foster increased productivity.
- Monitored and coordinated workflows to optimize resources.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored expenditures to mitigate risk of overages.
- Interacted well with customers to build connections and nurture relationships.
Director, Admissions
Kellogg Community College
11.2010 - 09.2017
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and and external stakeholders to guide operational strategy.
- Monitored and coordinated workflows to optimize resources.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Monitored expenditures to mitigate risk of overages.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mitigated business risks by working closely with staff members and assessing performance.
Various Positions
Kellogg Community College
09.2001 - 11.2010
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Master of Arts - Family Studies
Spring Arbor University
Spring Arbor, MI 01.2011 - 05.2015
Bachelor of Arts - Family Life Education
Spring Arbor University
Spring Arbor, MI05.2010
Associate of Arts -
Kellogg Community College
Battle Creek, MI05.2008
Skills
- Marketing
- Customer Acquisition
- Succession Planning
- Operations Management
- Strategic Planning
- Consulting
- Staff Management
- Policies and Procedures Development
Certification
- Certified Coach - Certified by Leadership That Works, Coaching for Transformation
Timeline
Founder
The Truth & Titus Collective
06.2018 - Current
Director, Center for Diversity and Innovation
Kellogg Community College
09.2017 - 06.2018
Master of Arts - Family Studies
Spring Arbor University
01.2011 - 05.2015
Director, Admissions
Kellogg Community College
11.2010 - 09.2017
Various Positions
Kellogg Community College
09.2001 - 11.2010
Bachelor of Arts - Family Life Education
Spring Arbor University
Associate of Arts -
Kellogg Community College