Meredith Supe
West Chester,OH
Summary
Dynamic customer service professional with a proven track record at Barclays, achieving a 93% customer satisfaction score. Skilled in account management and data entry, I excel in communication and problem-solving, ensuring customer needs are met efficiently. Committed to maintaining high standards and fostering positive customer relationships.
Overview
12
12
years of professional experience
Work History
Cashier
Dollar Tree
11.2024 - 03.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Recovered sales floor -replaced out of place items ot their correct places.
- Stocked the sales floor, giving specific attention to the front end
- Cleaning - sweeping, vacuuming, and recovering items to their shelf spaces at end of the day
Customer Service Specialist
Barclays
04.2017 - 05.2024
- Attained customer satisfaction scores (CSAT) of 93% or higher over the course of the 2+ consecutive months by gathering customer feedback to identify areas for continuous improvement and addressing concerns promptly, maintaining high customer satisfaction levels
- Performed thorough account management by reviewing & updating confidential customer data and staying informed on company policies & industry standards ensuring integrity & security of customer information
- Managed high call volume while maintaining courtesy and professionalism
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers
- Contributed to customer retention by asking probing questions to understand the customers' wants and expectations, presenting them with any available re-engagement offers that they might be interested in, and then enrolling them in those offers upon their consent
- Enhanced customer satisfaction by resolving issues promptly and professionally
- Serviced customer accounts by actively listening and responding to customer questions, wants, and needs, thereby addressing customer concerns and maintaining customer trust
- Calmly handled complaint calls, finding resolutions that satisfied both the company and the customer escalating to the appropriate area according to company guidelines when necessary
- Maintained up-to-date knowledge of product and service changes by participating in team meetings and by completing training sessions
Deli Clerk
Kroger
06.2015 - 03.2017
- Precisely measured, weighed, sliced, and packaged deli products meeting customer needs & expectations while minimizing waste
- Performed essential cooking tasks while adhering to the required food safety guidelines, to provide quality foods for the hot cases
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures
- restocked supplies and prepared additional ingredients during downtime for expected busy periods
- Cleaned and sanitised dishes and utensils, consistently keeping adequate supplies on hand to meet expected customer loads
- Maintained clean, trash free workspaces by regularly wiping down the equipment and sweeping up as needed, ensuring the food safety of the deli products and maximizing productivity
- Improved workflow by efficiency by multitasking, prioritizing tasks, and communicating with team members about those tasks
Order Taker
McDonald's
06.2013 - 03.2015
- Processed customer orders efficiently, ensuring accurate item selection and timely service.
- Maintained knowledge of menu items and kitchen practices to accurately answer customer questions and to fulfill menu item orders.
- Accurately handled cash and card payments at both front counter and back end of restaurant, ensuring balanced registers at end of shifts.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized essential front end supplies - cups, lids, napkins, sauces, and other guest service items.
- Contributed to store success by maintaining high standards of cleanliness throughout the restaurant thru wiping down the tables, drink station surfaces, front counters, and sweeping up
Education
Interdisciplinary Studies
Pensacola Christian College
PensacolaSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Communication Skills
- Call center
- Data entry (7years)
- Account management
- Salesforce
- Phone etiquette
- Computer skills
- Microsoft Office suite (7 years)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier
Dollar Tree
11.2024 - 03.2025
Customer Service Specialist
Barclays
04.2017 - 05.2024
Deli Clerk
Kroger
06.2015 - 03.2017
Order Taker
McDonald's
06.2013 - 03.2015
Interdisciplinary Studies
Pensacola Christian College
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