Meredith Undercoffer

Lead Pharmacy Technician

Giant Eagle

02.2016 - Current

Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Stocked, labeled, and inventoried medication to keep accurate records.
Set up and modified patient profiles in EPS to include current information such as medications and insurance details.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Reviewed and verified customer information and insurance provider information.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Collected co-payments or full payments from customers.
Supervised 10 pharmacy technicians and coordinated day-to-day assignments.
Counted, measured and compounded medications following standard procedures.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Set up and modified patient profiles to include current medications and insurance details.
Developed and implemented improvements to pharmacy organization system.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Managed opening and closing duties for pharmacy.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Coordinated typing and filling of more than 600 daily prescriptions in high-volume retail pharmacy environment.
Resolved third-party billing, computer system and customer service issues.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Liaised with other pharmacies to eliminate issues related to product expiration.