Meredith Vanderhill
2524 Fairfield Ave Kalamazoo,United States
Summary
To provide high-level executive support through exceptional organization, discretion, and relationship management, leveraging strengths in operations coordination, team leadership, systems management, and customer service to support effective municipal leadership and organizational success.
Overview
14
14
years of professional experience
Work History
Office Manager
Kalamazoo Valley Community College, Arcadia Commons Campus
10.2016 - Current
- Oversee daily office operations by streamlining workflows to maximize efficiency and service quality.
- Serve as a key point of contact for staff, faculty, students, and visitors, offering expert guidance on policies and procedures.
- Supervise and develop staff, with a focus on performance, team morale, training, and effective delegation.
- Collaborate with key Student Service departments to provide seamless, student-centered support through a one-stop service model, improving convenience and ultimately enhancing the student experience.
- Develop internal communications and implement office policies that optimize clarity and team cohesion.
- Ensure accurate and timely preparation for payroll, procurement, and facilities-related documentation.
- Partner with HR to support strategic hiring, onboarding, and compliance with personnel policies.
- Resolve personnel matters with discretion and professionalism; ensuring timely documentation processing.
- Assist with departmental budgets, overseeing purchasing, invoicing, and financial reconciliations.
- Analyze data to support decision-making; prepare clear, actionable reports and recommendations.
- Manage comprehensive travel logistics, including booking transportation, lodging, and itineraries.
- Spearhead cross-functional projects and events, driving successful execution from planning to completion.
- Serve as lead administrator for the ConexED scheduling software system by coordinating multi-departmental teams, configuring platform settings, troubleshooting, and facilitating staff training, resulting in streamlined workflows, improved operational performance, and strong user adoption.
- Utilize advanced proficiency in Ivy Chatbot, CCure, Banner, and Degree Works, staying consistent with updates, upgrades, and user adaptations to support front-line operations.
- Provide high-level administrative support for the Perkins-funded Advisory Board Committees, including managing memberships for 19 programs, compiling meeting minutes, ensuring compliance with bylaws, and organizing an annual celebration event.
Senior Office Specialist
Kalamazoo Valley Community College
11.2015 - 10.2016
- Delivered high-level customer service by providing accurate information, referrals, and resources to students, staff, and external partners.
- Managed appointments and filing for multiple departments within Student Success Services.
- Supported event planning and execution, including logistics coordination, on-site setup, and breakdown.
- Supervised and mentored student employees to ensure quality performance and adherence to protocols.
- Created and managed databases, reports, spreadsheets, and professional communications to support departmental goals.
Patient Services Manager
Physiotherapy Associates
08.2014 - 11.2015
- Scheduled patient appointments, directed inquiries, and maintained organized filing and charting systems.
- Delivered exceptional customer service to promote the practice and build strong relationships with referral sources.
- Accurately entered and updated patient demographics, billing, and insurance details to safeguard data integrity across systems.
- Verified insurance eligibility and managed authorizations to support timely and accurate patient care.
Admissions Representative/Administrative Assistant/Financial Aid Advisor
Career Quest Learning Centers
02.2013 - 03.2014
- Conducted outbound calls to prospective students and responded to inquiries via phone, email, and in-person visits, scheduling appointments to guarantee smooth service.
- Developed strong relationships with students by listening and identifying individual needs.
- Managed enrollments and documented the admissions process to ensure compliance.
- Advised students on course selection, academic progress, and career decisions.
- Screened and directed inbound calls, maintaining a professional environment.
- Handled clerical duties including photocopying, faxing, mailing, and organizing electronic and paper filing systems.
- Drafted and edited documents such as correspondence, reports, and presentations to support decision-making.
- Scheduled meetings, prepared agendas, and managed calendars for optimal efficiency.
- Recorded and distributed meeting minutes, ensuring timely follow-up.
- Managed collections and maintained logs for financial tracking.
- Conducted financial aid appointments and assisted students with FAFSA applications.
- Led Human Resources functions for the Kalamazoo campus, supporting staff and overseeing HR processes.
Store Manager
Fred Meyer Jewelers
07.2011 - 12.2012
- Recommended, hired, trained, and evaluated staff, fostering a high-performing team aligned with company goals.
- Directed staffing, training, and performance management to optimize sales and service operations.
- Analyzed operational records and reports to forecast sales and assess profitability, driving strategic decisions.
- Prepared and managed budgets, approving expenditures to ensure financial health and resource allocation.
- Coordinated sales, service, accounting, record-keeping, receiving, and shipping activities to make certain of seamless workflows, minimize errors, and support the overall success of daily business functions.
- Assisted customers with jewelry sales, repairs, and customer service, effectively addressing complaints to enhance satisfaction.
- Resolved internal personnel issues and ensured compliance with company policies, processing all related documentation.
- Organized large-scale sales events, both internally and externally, to boost brand awareness, customer engagement, and sales performance.
Education
Bachelor of Arts - Vocal Performance
Western Michigan University
Kalamazoo, MI, United States12.2011
Skills
- Operations management
- Service excellence
- Executive support
- Proactive problem-solving
- Advanced multitasking
- Exceptional organization
- Expense reporting
- Travel planning
- Event planning
- Strategic planning
- Conflict management
- Teamwork and collaboration
COMMITTEES, NOTABLE PROJECTS, CERTIFICATES AND AWARDS
- Diamond Certification
- Member of the Kalamazoo Valley Community College Mission Statement Task Force
- Phi Theta Kappa Advisor
- Co-Chair, Higher Learning Commission
- Lead Writer and Editor for Criterion 1 Assurance Argument, Accreditation Review, Higher Learning Commission
- Lead Scheduling Software Administrator – SARS and ConexED
- Member of the IVY Chatbot Implementation Task Force
- Coordinator for Perkins Funded External Advisory Board Committees and Celebration Events
- Member of the Facility Use Council
- Member of the Job Classification Team
- Banner Team Leader
- Member of the One-Stop Implementation Committee
- Member of the Excellence in Academic Advising Committee
- Managers Academy Certificate 2018
- Excel Advanced Skills Certificate 2019
- Recipient of the Staff and Administrator Excellence Award 2024
GALLUP - TOP FIVE STRENGTHS
Relator, Positivity, Responsibility, Activator, Maximizer
Timeline
Office Manager
Kalamazoo Valley Community College, Arcadia Commons Campus
10.2016 - Current
Senior Office Specialist
Kalamazoo Valley Community College
11.2015 - 10.2016
Patient Services Manager
Physiotherapy Associates
08.2014 - 11.2015
Admissions Representative/Administrative Assistant/Financial Aid Advisor
Career Quest Learning Centers
02.2013 - 03.2014
Store Manager
Fred Meyer Jewelers
07.2011 - 12.2012
Bachelor of Arts - Vocal Performance
Western Michigan University