Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Meredith Wooten

Lexington,NC

Summary

Results-driven customer service expert with over 5 years of experience in member service. Skilled in resolving intricate issues and building strong client relationships, contributing to higher satisfaction and retention rates. Excellent verbal communication and problem-solving abilities, adept at juggling multiple tasks efficiently. Recognized for a calm demeanor under pressure and a willingness to assume additional responsibilities to support team goals.

Overview

9
9
years of professional experience

Work History

Associate Member Service Representative

State Employee's Credit Union
05.2022 - Current
  • Greeted customers in a friendly and professional manner.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Assisted customers in opening new accounts and completing required paperwork.
  • Answered customer inquiries regarding bank products and services.
  • Explained account information to customers in detail as needed.
  • Researched discrepancies between actual cash amounts and records of transactions for accuracy.
  • Performed daily reconciliation of teller drawer within established limits.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Explained the features of various banking products available to customers.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Identified opportunities to refer customers to other areas of the bank for additional services.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Followed up on requests from customers in a timely manner.
  • Adhered strictly to all security procedures related to handling money at the teller window.
  • Maintained confidentiality of bank records and client information.
  • Built and maintained client relationships through quality, personalized interactions.
  • Delivered exceptional service to customers in person or over telephone.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Adhered to financial services security and audit procedures.
  • Trained employees on cash drawer operation.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Identified transaction errors when debits and credits did not balance.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.

Employee

Freeman's Bakery
11.2021 - 04.2022
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front cases.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Worked flexible schedule and extra shifts to meet business needs
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Lifted up to 25-40 pounds at once
  • Learned duties for various positions and provided backup at key times
  • Maintained current knowledge of store promotions and highlighted sales to customers

Groomer’s Assistant

Classy Critters Pet Spa
08.2021 - 04.2022
  • Spoke to customers regarding lodging, grooming, daycare services, and pricing, and cross-sold additional items.
  • Delivered continuous focus and attention to lodged animals, promoting a high level of care and oversight.
  • Cleaned tear stains from fur using safe chemical cleansers.
  • Bathed dogs and cats to remove fleas, ticks, and other skin parasites.
  • Worked with more than 20+ animals each day to provide skilled bathing and grooming services.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Handled administrative work, such as answering telephones and scheduling appointments for visits.
  • Managed inventory, ordered new supplies, and maintained optimal storage to meet expected needs.
  • Managed facility laundry, cleaning, and restocking.
  • Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
  • Organized the grooming area, ensuring that it was clean, sanitary and well-stocked with supplies.
  • Greeted customers warmly when they arrived for appointments.
  • Helped restrain animals during grooming procedures as needed.
  • Cleaned up after each animal to maintain a safe work environment.
  • Checked in clients upon arrival and collected payment for services rendered.
  • Kept track of inventory levels of products used in the salon such as shampoos and conditioners.
  • Replenished supplies such as towels, brushes, combs and other items used during grooming sessions.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Bathed large number of animals during each shift.

Employee

The Eatery
10.2019 - 05.2020
  • Assisted customers by answering questions and fulfilling requests
  • Replenished food items and other supplies, which included paper products and canned goods to keep the pantry well-stocked during busy periods
  • Greeted and maintained relationships with regular customers
  • Collaborated with the kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • Checked identification to enforce age regulations for alcoholic beverages
  • Keeps the register accurate through correct billing, payment processing and cash management practices
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
  • Prepared beverages and filled food orders for customers
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies

Barista

MoJoe Coffee House
08.2016 - 08.2019
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Prioritized drink requests while managing interruptions
  • Cleaned counters, machines, utensils and seating areas daily
  • Cultivated ability to recall customers' names and address each by name
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
  • Maintained regular and consistent attendance and punctuality
  • Complied with standards for merchandising, stocking and storing products
  • Controlled line and crowd with quick, efficient service
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment
  • Trained new team members with positive reinforcement and respectful, encouraging coaching
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
  • Educated coworkers and customers about new products

Education

No Degree - Interior Design

Western Carolina University
Cullowhee, NC

High School Diploma -

East Davidson High School
Thomasville, NC
06.2020

Skills

  • Patient and compassionate
  • Computer Proficiency
  • Microsoft Office
  • Building Customer Relationships and Loyalty
  • Engaging with Diverse Customers
  • Merchandising and Display
  • Attention to Detail
  • Product Knowledge
  • Excellent Written and Verbal Communication
  • Customer Service
  • Inventory Management
  • Ability to Lift 40 pounds
  • Adaptable and Flexible
  • Strong Communication and Interpersonal Skills
  • Safety and Cleanliness Standards
  • Money Transfer Systems
  • Register Opening and Closing
  • Customer Assistance
  • Reliable and Responsible
  • Store Organization
  • Friendly and Helpful
  • Cash Handling
  • Honest and Ethical
  • Basic Mathematics
  • Membership renewals
  • Issue Resolution
  • Account Management
  • Customer Support
  • Policy understanding
  • Product Recommendations

References

References available upon request.

Timeline

Associate Member Service Representative

State Employee's Credit Union
05.2022 - Current

Employee

Freeman's Bakery
11.2021 - 04.2022

Groomer’s Assistant

Classy Critters Pet Spa
08.2021 - 04.2022

Employee

The Eatery
10.2019 - 05.2020

Barista

MoJoe Coffee House
08.2016 - 08.2019

High School Diploma -

East Davidson High School

No Degree - Interior Design

Western Carolina University

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