Hi, I’m
Meredith C. Goostree
Sales & Project Management
Nashville,TN
Summary
Highly qualified and dedicated sales and customer relations professional with 10+ years' experience managing multiple projects simultaneously; maintaining strong client relationships, a creative problem-solver who rapidly adapts to changing demands, which has increased company revenue and new clients. A strong seven-year background successfully increasing sales by 40%+ to achieve business goals.
Knowledgeable and experienced in a diverse range of customer service and sales training, with the ability to manage and/or collaborate with other team members to accomplish all client goals. Solid analytical, communication, interpersonal, and time management skills
Overview
19
years of professional experience
3
years of post-secondary education
Work History
WebLife Stores
Sales & Project Manager
05.2021 - Current
Job overview
- Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.
- Negotiated prices, terms of sales, and service agreements. Comfortable working on multiple solutions to ensure the project fits within the customer's budget.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Quoted prices, credit terms and other bid specifications.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Exceeding company-defined sales quotas every month!
- Attended monthly sales meetings and quarterly sales training.
- Managing commercial, residential, and government projects and continuous self-driven sales training.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Walker ChevroletFranklin, TN
Sales Associate
04.2018 - 12.2020
Job overview
- Engaged with customers to build rapport and loyalty.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Contributed to event marketing, sales and brand promotion.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and helped with product questions, selections, and purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Elite Scheduling
Office Manager
01.2014 - 06.2019
Job overview
- Delivered performance reviews, recommending additional training or advancements.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed office operations while scheduling appointments for department managers.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Independently Licensed
Life Insurance Agent
09.2014 - 12.2016
Job overview
- Analyzed feedback to identify areas for improvement and enhance customer experiences.
- Increased sales of life insurance products through tactical customer outreach.
- Identified and solicited sales prospects in agency databases.
- Conducted annual reviews of existing policies to update information.
- Generated leads through cold-calling, networking, and other outreach methods. Average of 100+ cold calls daily. No fear of phones or in-person meetings!
- Met with customers to provide information about available products and policies.
- Evaluated competitors' products and services to gain a competitive advantage.
- Analyzed risk factors to recommend appropriate coverage levels as well as customers' financial situations to recommend appropriate life insurance policies.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
The Hermitage Hotel
Private Event Coordinator/ 5-Star Hotel Bartender
07.2013 - 10.2016
Job overview
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyzed customer service trends to discover opportunities and provide management feedback. Brainstormed and implemented creative event concepts and themes.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions. Actively listened to customers, and handled concerns quickly.
- Managed event logistics and operations.
- Hired, trained, and supervised volunteers and support staff required for events. Communicated with catering, lighting and sound companies to obtain price quotes.
Dave & Buster's
Private Event Coordinator & Bartender
10.2011 - 07.2013
Job overview
- Built relationships with vendors to manage orders and negotiate costs. Sought ways to improve processes and services provided.
- Implemented and developed customer service training processes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and backed up other customer service managers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Centennial Women's Hospital
Nursing Services Unit Secretary
05.2006 - 06.2008
Job overview
- Prepared charts for new patients, took off orders, scheduled consults, procedures labs, and post-discharge follow-up appointments Provided unit secretarial coverage for multiple units during staffing shortages such as Geriatrics,
- Bariatrics, Oncology, High-Risk OB, Labor & Delivery, Med-Surg, Psychiatric, Dialysis, OBER Managed communication flow at nurse's station including screening of non-published patients, physician calls, department calls, and personal patient calls Retrieved, filled, and submitted all necessary paperwork and requests for doctors
- Gained strong leadership skills by managing projects from start to finish.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Payne Chevrolet
Receptionist/Cashier/ Service Writer
04.2004 - 05.2006
Job overview
- Conducted inventory counts by adding each item in stock and documenting them in the computer system. Stocked, tagged, and displayed merchandise as required.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked with floor team and managers to meet a wide range of customer needs.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects. Maintained current knowledge of store promotions and highlighted sales to customers.
- Upsold additional products and services to customers, increasing revenue.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Education
Nashville Professional School
ABC License
05.2011 - 06.2011
Volunteer State University
Some College from General Studies
Independent Licensed Insurance AgentTN
No Degree from Life & Health Insurance
04.2014 - 12.2016
Greenbrier High School
High School Diploma from Marketing
2004
Skills
- Leadership & Strategic Planning ~ Attention to detail ~ Project Management
- Strong Communication Skills ~ Budgeting & Cost Controls ~ Conflict Resolution ~Extensive Sales training
- Problem-Solving ~ Waste/Cost Reduction ~ Technology Skills
- Office Manager & Sales Training - CRM, Slack, SalesForce, Word, Excel, PowerPoint, SMS, B2B & Inside Sales including Construction & Hotel Industry Experience
- Event Planner & Project Manager
- Develop procedures and training materials to ensure business expectations are clear regarding
- Performance and specific processes to be followed
- Verify and track all project deadlines to facilitate smooth workflow and satisfy clients
- Generates business following up with strong leads from seminars and special events
- Coordinates with outside vendors on supplies and ensures any maintenance issues are resolved Successfully established strong relationships with new customers, vendors, and event staff
- Experienced leading all stages of innovative, branded, and revenue-generated events exceeding client
- Exceeded employer expectations resulting in 98% satisfaction results
- Responded to customer inquiries, quickly assessing the consumers' needs and addressing problems
Affiliations
EDUCATION & TRAINING
Timeline
Sales & Project Manager
WebLife Stores
05.2021 - Current
Sales Associate
Walker Chevrolet
04.2018 - 12.2020
Life Insurance Agent
Independently Licensed
09.2014 - 12.2016
Independent Licensed Insurance Agent
No Degree from Life & Health Insurance
04.2014 - 12.2016
Office Manager
Elite Scheduling
01.2014 - 06.2019
Private Event Coordinator/ 5-Star Hotel Bartender
The Hermitage Hotel
07.2013 - 10.2016
Private Event Coordinator & Bartender
Dave & Buster's
10.2011 - 07.2013
Nashville Professional School
ABC License
05.2011 - 06.2011
Nursing Services Unit Secretary
Centennial Women's Hospital
05.2006 - 06.2008
Receptionist/Cashier/ Service Writer
Payne Chevrolet
04.2004 - 05.2006
Volunteer State University
Some College from General Studies
Greenbrier High School
High School Diploma from Marketing
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