Meredith K. Malak
Galloway
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Property Manager
Liveright Vacations
06.2023 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Insurance Specialist, Underwriter
New Jersey Manufacturers Insurance Group
11.2021 - 06.2023
- Works in call center, with high call volume
- Educate customers on each type of insurance coverages and recommendations based on their needs
- Evaluate current insurance policies and recommend addition coverage when needed
- Handle all customer needs on a day-to-day basis
- Provide outstanding customer service
- Strong computer and organization skills
Licensed insurance agent, customer service
New Jersey Manufacturers Insurance Group
05.2019 - 11.2021
- Works in call center, with high call volume
- Educate customers on each type of insurance coverages and recommendations based on their needs
- Evaluate current insurance policies and recommend addition coverage when needed
- Handle all customer needs on a day-to-day basis
- Provide outstanding customer service
- Strong computer and organization skills
Assistant Branch Manager
Parke Bank
08.2011 - 05.2019
- Responsible Cash handling
- Responsible for customer retention
- Basic knowledge of computer programs
- Opening and closing of accounts
- Filing and organizing of customer accounts
- Answering customer phone calls
- Opening and closing of the branch
Office Administrator
Integrity Executive Services
01.2010 - 03.2012
- Responsible for staffing and payroll of cleaning staff
- Follow up with cleaning accounts for customer satisfaction
- Responsible for customer retention
- Product ordering and monitoring
- Monthly invoicing
- Basic knowledge of computer programs
- Responsible for customer cleaning schedule
Manager
Fishtales and More
06.2009 - 09.2009
- Responsible for day to day operation, cash handling, and cash drops
- Direct the daily work activities of employees
- Ensure all adequate staffing/scheduling according to business needs and the proper training of all staff
- Ensure quality of service, and food
- Costing of all menu items
- Accountable for daily ordering and payroll
- Ensure that all aspects of the outlets contribute to guest satisfaction
- Effective communication, mentoring and developing key employees
Shift manager of In Room Dining
Harrah's Resort Casino
05.2007 - 06.2009
- Responsible for day to day operation of a 24 hour operation
- Direct the daily work activities of 100+ employees
- Ensure all adequate staffing/scheduling according to business needs and the proper training of all staff
- Design and implement new standards and concept of in room dining
- Ensured compliance with union contracts and standards
- Ensure quality of service, food, and cocktails
- Accountable for daily ordering and payroll
- Ensure that all aspects of the outlets contribute to guest satisfaction
- Effective communication, mentoring and developing key employees
Food and Beverage Supervisor
Marriot Fairway Villas
11.2005 - 04.2007
- Responsible for the day to day operation of two year round outlets, and one seasonal outlet
- Ensure that all aspects of the outlets contribute to guest satisfaction
- Maintain staffing levels and proper scheduling according to business needs
- Maintain inventory par levels
- Handled all ordering of all food and supplies need to run the business
- Responsible for managing food and labor costs
- Responsible for hiring, training and disciplining staff
- Responsible for team productivity, sales analysis, P&L Review
- Ensure adherence to Board of Health standards
Education
Specialized Degree - Restaurant Management
The Restaurant School
01.1999
Associates Degree -
Camden County College
05.1997
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Staff management
- Maintenance scheduling
- Administrative support
Certification
Valid state issued insurance license
Timeline
Property Manager
Liveright Vacations
06.2023 - Current
Insurance Specialist, Underwriter
New Jersey Manufacturers Insurance Group
11.2021 - 06.2023
Licensed insurance agent, customer service
New Jersey Manufacturers Insurance Group
05.2019 - 11.2021
Assistant Branch Manager
Parke Bank
08.2011 - 05.2019
Office Administrator
Integrity Executive Services
01.2010 - 03.2012
Manager
Fishtales and More
06.2009 - 09.2009
Shift manager of In Room Dining
Harrah's Resort Casino
05.2007 - 06.2009
Food and Beverage Supervisor
Marriot Fairway Villas
11.2005 - 04.2007
Specialized Degree - Restaurant Management
The Restaurant School
Associates Degree -
Camden County College
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