Merelin Tirado
Chicago,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Service Manager
Chipotle Mexican Grill
03.2023 - Current
- Training and mentoring employees to improve service quality, operational knowledge, and leadership skills.
- Overseeing daily operations, including customer interactions, order accuracy, and food safety compliance.
- Monitor and report on key performance indicators (KPIs) such as sales growth, labor efficiency, and food cost variance.
- Ensured compliance with internal audit and food safety protocols, maintaining a 95%+ audit score across all inspections.
Shift Team Lead
Panda Express
05.2023 - 08.2025
- Train and supervise 10+ new employees to ensure superior customer service
- Prepare and reconcile daily sales, cash handling, and inventory reports to ensure financial accuracy and compliance.
- Assist in onboarding and performance evaluations, providing constructive feedback and coaching 15+ team members.
Education
Bachelor of Science - Business (Accounting)
North Park University
Chicago, IL12.2026
Skills
- Time management
- Productivity monitoring
- Supply procurement
- After-sales support
INTERNSHIP
- Transform Capital
- Accounting Intern
- Chicago, IL
- January 2023 - June 2025
- Working with families in need of loans for mortgages who are not able to obtain them traditionally due to various reasons.
- Supporting the nonprofit’s accounting operations, including bookkeeping, financial reporting, and budget tracking to ensure accurate financial management.
- Assisting in preparing financial statements and reports to support the organization’s mission of providing accessible housing solutions.
- Conducting research on loan programs and financial assistance options to provide clients with the best possible resources for homeownership.
OTHER EXPERIENCES
- North Park University
- Writing Center Payroll Coordinator
- Manage biweekly payroll for a team of 40+ peer tutors, ensuring accurate time tracking, approval, and timely submission in accordance with university policy.
- Collaborate with faculty advisors to improve center operations and implement student success initiatives.
Timeline
Shift Team Lead
Panda Express
05.2023 - 08.2025
Service Manager
Chipotle Mexican Grill
03.2023 - Current
Bachelor of Science - Business (Accounting)
North Park University