Merenda Posey
Denham Springs,LA
Summary
Dynamic professional with a proven track record at SITEL, excelling in customer service and team collaboration. Recognized for enhancing response times and improving customer satisfaction through effective training programs. Committed to safety awareness and attention to detail, consistently delivering results in high-pressure environments while fostering a positive work culture.
Overview
12
12
years of professional experience
Work History
Laborer
Brown Industrial
Mandaville
11.2025 - 04.2026
- Operated heavy machinery to assist in construction and maintenance tasks.
- Followed safety protocols to maintain a secure work environment.
- Collaborated with team members to complete projects efficiently and on schedule.
- Assisted in loading and unloading materials for various industrial applications.
- Maintained cleanliness of work areas to ensure compliance with safety standards.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Loaded and unloaded materials onto trucks and trailers.
- Used variety of hand and power tools to complete tasks.
- Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
- Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
- Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
Tool Room Attendant
GrayWolf
Port Sulphur, LA
01.2025 - 05.2025
- Operated and maintained various hand and power tools for efficient production processes.
- Assisted in tool inventory management, ensuring availability and organization of equipment.
- Conducted routine inspections of tools, identifying maintenance needs to prevent downtime.
- Collaborated with team members to improve workflow efficiency within the tool room.
- Facilitated smooth workflow between departments, coordinating timely delivery of requested tools and materials.
- Indexed locations of tools to facilitate quick retrievals from various shops.
- Implemented a color-coding system to differentiate between similar tools, simplifying identification and reducing the potential for errors during project execution.
- Maintained a clean and organized workspace, ensuring compliance with company standards and regulations.
- Verified computer inventory against physical inventory and resolved discrepancies.
- Monitored incoming and outgoing tools to track locations.
- Kept inventory of hand tools and gauges calibrated for use.
Construction Flagger
Traffic Control Products of Louisiana
Denham Springs
01.2024 - 04.2024
- Directed traffic flow to ensure safety in work zones.
- Monitored construction sites for compliance with traffic control standards.
- Communicated effectively with team members and motorists to maintain order.
- Set up and dismantled traffic control devices to optimize site safety.
- Reported hazards and incidents promptly to site supervisors for resolution.
- Conducted regular inspection of signage and barriers for visibility and effectiveness.
- Collaborated with law enforcement for coordinated traffic management during projects.
- Managed high-stress situations effectively while calmly directing heavy vehicular and pedestrian traffic amidst adverse weather conditions or unforeseen obstructions.
- Contributed to timely project completion by effectively managing vehicle flow during peak hours and emergencies.
- Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
- Used flagging tools such as stop and slow paddle and red flag.
Customer Service Representative Manager
SITEL
Denham Springs, LA
03.2017 - 12.2021
- Led customer service team, enhancing response times and improving overall customer satisfaction.
- Developed training programs for new representatives, fostering skill growth and knowledge retention.
- Implemented quality assurance processes, ensuring adherence to service standards and operational excellence.
- Analyzed customer feedback trends to identify areas for improvement, driving strategic initiatives.
- Established strong relationships with clients, promoting trust and loyalty in our brand.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Enhanced team productivity by implementing effective training programs tailored to individual needs.
- Spearheaded initiatives aimed at improving first-call resolution rates, resulting in higher levels of client satisfaction.
- Reduced response times to customer inquiries by optimizing staff schedules for peak hours.
- Boosted employee morale by fostering a positive work environment and recognizing outstanding performance.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Customer Service Representative
Kelly Services
02.2014 - 07.2016
- Assisted customers with inquiries, providing product information and resolving issues efficiently.
- Processed customer orders and returns accurately using CRM software.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Maintained detailed records of customer interactions, ensuring data accuracy for future reference.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
GED -
Walker Adult Ed
Walker, MI09.2009
Skills
Willingness to learn
Attention to detail
Safety awareness
Customer service
Repetitive work
Team collaboration
Timeline
Laborer
Brown Industrial
11.2025 - 04.2026
Tool Room Attendant
GrayWolf
01.2025 - 05.2025
Construction Flagger
Traffic Control Products of Louisiana
01.2024 - 04.2024
Customer Service Representative Manager
SITEL
03.2017 - 12.2021
Customer Service Representative
Kelly Services
02.2014 - 07.2016
GED -
Walker Adult Ed