Meressa Chavez
Gallina ,NM
Summary
Compassionate Caregiver with [7] years of healthcare experience. Improves patient quality of life and well-being by going above basic care to offer companionship and support. Trained in personal safety and medication procedures. Also worked in customer service for (4) years. Willing to take on any task to support team and help business succeed. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered ethical, and detail-oriented. Patient companionship Medication coordination Customer service Computer skills Complex problem-solving Basic housekeeping Compassionate communication Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Overview
16
16
years of professional experience
Work History
Caregiver
Heritage home health care
Cuba, NM
01.2016 - 01.2021
- Provided patients with assistance with personal care, activities of daily living, and transfers/transport
- Assisted with medical administration and maintained related reporting requirements
- Fulfilled educational and companionship needs to positively impact residents, family members, and caregivers.
Crew Trainer
McDonald's
01.2010 - 01.2012
- Trained crew members on specific company standards, and documentation
- Protected team members by enforcing equipment safety regulations and protective gear requirements
- Worked on register
Housekeeper
Abiquiu Inn
01.2014 - 01.2015
- Completed cleaning duties on time and according to schedule
- Utilized proper sanitizing techniques to minimize infection and cross-contamination risks
- Removed soiled sheets and towels to replace with fresh linens
- Sorted linens and clothes to properly load washers
- Completed inspections and handled problems to keep common areas spotless
- Met guest needs by delivering requested items and cleaning up spills
- Prevented spread of germs and active infections through consistent cleaning and sanitizing.
Customer Service Trainee Librarian
Cuba Public Library
06.2005 - 10.2007
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
GED -
Northern New Mexico College
El Rito, NM02.2010
Skills
- Guest Satisfaction
- Health and safety compliance
- Special Requests
- Exceptional Communicator
- Deep Cleaning
- Guest Service and Support
- Hospitality Management
- Excellent Written and Oral Communication
- Answering Customer Questions
- Service Minded
- Work Task Prioritization
- Customer Service and Assistance
- Progress Documentation
- Laptop and Tablet Operation
- Communication Assistance
- Verbal and Written Communication Skills
- Multitasking and Organization
Timeline
Caregiver
Heritage home health care
01.2016 - 01.2021
Housekeeper
Abiquiu Inn
01.2014 - 01.2015
Crew Trainer
McDonald's
01.2010 - 01.2012
Customer Service Trainee Librarian
Cuba Public Library
06.2005 - 10.2007
GED -
Northern New Mexico College
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