Customer-focused Sales in floor care with three years of experience solving problems for clients. Dedicated to delivering consistently high-quality and professional results.
Overview
6
6
years of professional experience
Work History
Lead Technician
Euro Brothers Floor Care
11843 N 79th Dr
07.2023 - Current
Provided exceptional customer service through clear communication, professional demeanor, and effective problem-solving skills.
Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
Prepared and presented intelligence briefings to leadership and stakeholders.
Monitored and enforced safety measures to mitigate hazards.
Assistant Crew Technician/Lead Technician
Stanley Steemer
Phoenix, AZ, US
02.2021 - 07.2023
Helped to secure the building by locking doors and inspecting electrical appliances for potential safety hazards
Identified and analyzed customer concerns about stains and damages to anticipate needs and build long-term relationships
Regular steam cleaning and shampooing extended the life of carpet fibers and improved color vibrancy
Inspected cleaning sites in order to provide customers with cost estimates
Stripped and refinished them to keep the condition and appearance of hard surface floors in good shape
Used the proper chemical solutions and equipment to avoid damage to the floors and fixtures
Salesman
Forever 21
Peoria, AZ, US
02.2019 - 12.2020
Communicated with customers as soon as problems arose in order to find a quick solution before the problem became more serious
Make sure that the monthly sales target and the year's quantity target are met
Built relationships with customers and the community to promote long term business growth