MERGIM SADIKU
Peoria,Arizona
Summary
Customer-focused Sales in floor care with three years of experience solving problems for clients. Dedicated to delivering consistently high-quality and professional results.
Overview
6
6
years of professional experience
Work History
Lead Technician
Euro Brothers Floor Care
11843 N 79th Dr
07.2023 - Current
- Provided exceptional customer service through clear communication, professional demeanor, and effective problem-solving skills.
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
- Prepared and presented intelligence briefings to leadership and stakeholders.
- Monitored and enforced safety measures to mitigate hazards.
Assistant Crew Technician/Lead Technician
Stanley Steemer
Phoenix, AZ, US
02.2021 - 07.2023
- Helped to secure the building by locking doors and inspecting electrical appliances for potential safety hazards
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build long-term relationships
- Regular steam cleaning and shampooing extended the life of carpet fibers and improved color vibrancy
- Inspected cleaning sites in order to provide customers with cost estimates
- Stripped and refinished them to keep the condition and appearance of hard surface floors in good shape
- Used the proper chemical solutions and equipment to avoid damage to the floors and fixtures
Salesman
Forever 21
Peoria, AZ, US
02.2019 - 12.2020
- Communicated with customers as soon as problems arose in order to find a quick solution before the problem became more serious
- Make sure that the monthly sales target and the year's quantity target are met
- Built relationships with customers and the community to promote long term business growth
Education
High School -
Peoria High School
Peoria, AZ01.2020
Skills
- Problem resolution
- Time management skills
- Relationship development
- Customer service
- Quick learner
- Sales
- Excellent communication
- Heavy lifting
Timeline
Lead Technician
Euro Brothers Floor Care
07.2023 - Current
Assistant Crew Technician/Lead Technician
Stanley Steemer
02.2021 - 07.2023
Salesman
Forever 21
02.2019 - 12.2020
High School -
Peoria High School