Mergime Berisha
Kearny,NJ
Summary
High-energy and motivated Store Manager bringing extensive experience in retail settings. Seeking a position which will allow utilization of my problem-solving and analytical skills. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and efficient in customer service, communication and consistently achieving performance goals through enthusiasm, tenacity, and taking initiative.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Manager
QuickChek
11.2013 - Current
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Rotated merchandise and displays to feature new products and promotions.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Salesperson
Media Star Promotions
06.2012 - 10.2014
- Provided valuable feedback to company management regarding consumer reactions and preferences.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Utilized strong organizational skills to manage multiple projects simultaneously while meeting strict deadlines.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Increase awareness of new products by hosting interactive workshops designed to educate consumers about unique features and benefits.
- Met existing customers to review current services and expand sales opportunities.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
Associate of Business Administration - Business Management
Berkeley College
Little Falls, NJ06.2012
Skills
- Inventory Tracking and Management
- Staff Scheduling
- Client Account Management
- Delegating Work
- Team leadership and coaching
- Friendly and Positive
- Critical Thinker
- Change Management
- Goal Setting
- Decision-Making
Accomplishments
- Passed audits in every quarter, mystery shops, exceeded on revenue while staying under budget expenses that led to winning Manager of the district.
- Increased sales by 35% by coaching team on new merchandising standards that led to winning Sales of the Year.
- Build lasting relationships with all clients and ensured there were resources in place to deal with any other queries in less than 24 hours
Certification
- Serve-Safe
Timeline
Store Manager
QuickChek
11.2013 - Current
Salesperson
Media Star Promotions
06.2012 - 10.2014
Associate of Business Administration - Business Management
Berkeley College