Mergime Berisha
Kearny ,NJ
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Store Manager
Quickchek
11.2013 - Current
- Assisted with hiring, training and mentoring new staff members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Salesperson
Media Star Promotions
06.2011 - 10.2013
- Provided valuable feedback to company management regarding consumer reactions and preferences, enabling informed decision-making on marketing strategies.
- Established strong connections with potential customers, creating a positive impression of the brand.
- Utilized strong organizational skills to manage multiple projects simultaneously while meeting strict deadlines.
- Increased awareness of new products by hosting interactive workshops designed to educate consumers about unique features and benefits.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Developed, maintained and utilized diverse client base.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Expanded brand and marketing strategies by planning strategic events.
Education
Associate Of Applied Business - Business Management
Berkeley College
Little Falls, NJ 2010.09 - 2012.06
Skills
- Staff Scheduling
- Store Merchandising
- Team Development
- Schedule Management
- Effective leader
- Delegating Work
- Friendly and Positive
Timeline
Store Manager
Quickchek
11.2013 - Current
Salesperson
Media Star Promotions
06.2011 - 10.2013
Associate Of Applied Business - Business Management
Berkeley College
2010.09 - 2012.06