Summary
Overview
Work History
Skills
Timeline
Generic

Meri Mkrtumyan

Glendale,CA - California

Summary

Dynamic leader with proven expertise in operations management and team building, honed at Swift Recovery Group. Skilled in insurance information collection and fostering patient engagement, I excel in creating efficient, empathetic healthcare environments. Achieved significant improvements in customer satisfaction and process efficiency, demonstrating exceptional problem-solving and communication abilities.

Overview

9
9
years of professional experience

Work History

General Manager

Swift Recovery Group
11.2022 - Current
  • Managed employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail and provided possible solutions.
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
  • Implemented new software tools for streamlined data management, improving efficiency across all departments.
  • Formulated policies and procedures to streamline operations.
  • Negotiated favorable settlements with claimants, resulting in cost savings for the company.

Senior Patient Care Representative

Providence Medical Institute
06.2021 - 10.2022
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Used EPIC to schedule appointments.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Compiled and reviewed medical charts.
  • Explained plans for treatment and payment options.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Facilitated communication between patients and various departments and staff.
  • Managed 30 employees with various personalities and from different cultures for large 10-physician practice.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Developed close working relationships with front office and back office staff.

Medical Office Assistant

Anahit Matevosyan, MD.
06.2019 - 11.2020
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Used CollaborateMD to schedule appointments for doctor visits and procedures.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.

Office Administrator

Brand Phsyciatric Medical Group.
10.2015 - 06.2019
  • Interacted with patients by phone, email or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Scheduled, rescheduled and cancelled appointments for patients.
  • Pulled charts and prepared for doctor assessment.
  • Reviewed and sent medical records to other physicians upon request.
  • Trained all new employees on records management system.

Skills

  • Insurance Information Collection
  • Patient Engagement
  • Evaluating Quality of Care
  • Calm and Effective Under Pressure
  • Administrative and Office Support
  • Clinical Staff Management
  • Caring and Empathetic
  • Resolving Problems
  • Team Meetings
  • Bilingual Armenian and English
  • Time Management
  • ICD-10 Coding
  • Leadership and team building
  • Operations Management
  • Training and coaching
  • Efficient multi-tasker
  • Claims investigation and research
  • Attention to Detail
  • Organizational Skills
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Teamwork and Collaboration
  • Data Entry
  • Call center experience
  • Complaint Handling
  • Professional telephone demeanor
  • Appointment Scheduling

Timeline

General Manager

Swift Recovery Group
11.2022 - Current

Senior Patient Care Representative

Providence Medical Institute
06.2021 - 10.2022

Medical Office Assistant

Anahit Matevosyan, MD.
06.2019 - 11.2020

Office Administrator

Brand Phsyciatric Medical Group.
10.2015 - 06.2019

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Meri Mkrtumyan