Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Virginia Hillard

CUSTOMER SERVICE
Fruita,CO
Virginia Hillard

Summary

Reliable individual with attention to detail. Very dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.

Overview

18
years of professional experience

Work History

Johnnie's Tavern

Bar Manager
08.2013 - 04.2023

Job overview

  • Increased revenue with creative marketing initiatives and promotional events.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.

A-1 Repossessions

Office Manager
01.2009 - 08.2015

Job overview

  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Holiday Inn

Front Desk Manager
01.2005 - 03.2013

Job overview

  • Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
  • Streamlined check-in and check-out processes for a smoother guest experience.
  • Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
  • Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.

Education

Central High School
, Grand Junction, CO

Diploma from All
05.1995

Skills

  • Foodservice Management
  • Regulatory Compliance
  • Event Coordination
  • Staff Training

Timeline

Bar Manager

Johnnie's Tavern
08.2013 - 04.2023

Office Manager

A-1 Repossessions
01.2009 - 08.2015

Front Desk Manager

Holiday Inn
01.2005 - 03.2013

Central High School

Diploma from All
Virginia HillardCUSTOMER SERVICE