Meriah Jones-Porter
Columbus
Summary
Professional with strong experience in restaurant industry, well-prepared for leadership roles. Known for effective team collaboration and consistent achievement of results. Skilled in staff management, customer service, and operational efficiency. Adaptable and reliable in dynamic environments, ensuring smooth operations and high standards.
Overview
13
13
years of professional experience
Work History
Shift Supervisor
Allied Universal Security Services
08.2024 - Current
- Responded to and resolved customer questions and concerns.
- Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.
- Managed access control systems, ensuring only authorized personnel were granted entry into sensitive areas.
- Maintained a safe environment for employees and visitors through diligent patrolling and monitoring of premises.
- Coordinated with other departments to develop integrated security plans that addressed specific risks unique to each area.
- Developed customized training programs for new hires, ensuring they were well-equipped to handle various security challenges.
State Tested Nursing Assistant
Mill Run Gardens And Care Center
03.2013 - Current
- Reduced risks of injury by implementing proper transfer techniques when moving or repositioning patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored vital signs regularly, reporting any abnormalities or concerns to nursing staff promptly for timely intervention.
- Enhanced patient comfort by addressing individual needs and preferences during routine care tasks.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided emotional support to patients and families during difficult times, demonstrating empathy and understanding.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Store Supervisor
Bath & Body Works
09.2022 - 11.2024
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
Shift Manager
McDonald's
07.2012 - 01.2017
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Cross-trained crew members on different duties to increase coverage.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.
Education
High School Diploma -
Marion Franklin High School
Columbus, OH06-2011
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Schedule management
- Conflict resolution techniques
- Staff motivation
- Sales monitoring
- Goal setting and tracking
- Positive attitude
- Operations support
Timeline
Shift Supervisor
Allied Universal Security Services
08.2024 - Current
Store Supervisor
Bath & Body Works
09.2022 - 11.2024
State Tested Nursing Assistant
Mill Run Gardens And Care Center
03.2013 - Current
Shift Manager
McDonald's
07.2012 - 01.2017
High School Diploma -
Marion Franklin High School
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