Meriam Ben Farhat Ben Lallouna
Harrisburg,PA
Summary
- Administrative work
- Organization and communication
- Customer service
- Microsoft office / computer skills
- Team work and problem solving
Overview
1
1
Language
1
1
Certification
21
21
years of professional experience
Work History
Computer Configuration Technician
D&H Distributing
Harrisburg, PA
09.2020 - 10.2021
- Worked as a computer configuration Technician for schools in the US
- Printed and placed labels on computers to prepare for shipment
- Worked in teams scan computer labels for shipment
- Configured computers with a USB driver to download school-specific programs
Customer Service Representative
E ZPass
Harrisburg, PA
10.2021 - Current
- Open an E Zpass account
- Close an E ZPass account
- Pay a Toll By Plate invoice
- Update Customer information
- Resolve a problem
- Translate (Frensh/ Arabic)
Purchase Agent
Maille Club Distribution Company
Tunis, Tunisia
01.2006 - 01.2020
- Worked as a Purchase Agent for 14 years
- Trained new staff and managed commerce
- Adhered to laws, rules and regulations
- Tracked, measured and analyzed company expenditures
- Built and maintained relationships with suppliers and vendors
- Negotiated lower pricing while purchasing goods and services
- Worked with suppliers, manufacturers and internal departments
- Designed, planned and implemented sourcing and purchasing strategies
- Maintained a database and sourced potential suppliers and vendors
- Analyzed supplier performance and provided reports for upper management
Store Lead
Hershey Park
Hershey, PA
09.2024 - Current
- Supervised daily store operations, ensuring exceptional customer service and efficient workflow.
- Trained and mentored staff on best practices for product knowledge and sales techniques.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Developed staff schedules to meet peak demand while maintaining labor cost efficiency.
- Resolved customer concerns promptly, enhancing overall guest satisfaction ratings.
- Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Ensured compliance with company policies and procedures, leading to consistently high audit scores.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Answered questions about store policies and addressed customer concerns.
Education
Qualified Technician - Accounting and Finance
Sectorial Centre of Training in Services Jobs of Gammarth
Gammarth, Tunisia01-2006
High School Graduate - undefined
Lycée Carthage Présidence
Carthage, Tunisia01-2002
No Degree - GED
Hacc
Harrisburg, PA09-2024
Skills
- Computer
- 50 WPM; Proficient on Microsoft and Zoom
- Verbal communication
- Training and mentoring
- Customer support
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Organizational skills
- Active listening
- Adaptability and flexibility
- Relationship building
- Professionalism
- Written communication
- Problem-solving aptitude
Accomplishments
- Managed and organized client files and administrative documents accurately and efficiently.
- Provided excellent customer service and assisted clients with their questions and concerns.
- Provided translation and interpretation support in Arabic and Frensh for clients with limited english proficiency.
- Managed incoming phone calls, responded to inquires, and directed clients to the appropriate resources.
- Resolved client issues professionally while maintaining a helpful and positive attitude.
Certification
- Soft Format, Tunisia 2015
- Certificate of Excel Training
- Formation Academy, Tunisia 2015
- Culinary Training - French and Tunisian Cuisine
- Sapphire Consult S.A.R.L, Tunisia 2014
- Internal Quality Audit
- Afnor Group, Tunisia 2013
- Customer Service Training
Languages
Arabic (Native language); French (Advance); English (Intermediate)
Timeline
Store Lead
Hershey Park
09.2024 - Current
Customer Service Representative
E ZPass
10.2021 - Current
Computer Configuration Technician
D&H Distributing
09.2020 - 10.2021
Purchase Agent
Maille Club Distribution Company
01.2006 - 01.2020
High School Graduate - undefined
Lycée Carthage Présidence
Qualified Technician - Accounting and Finance
Sectorial Centre of Training in Services Jobs of Gammarth
No Degree - GED
Hacc