Merian Wilson
Lexington,KY
Summary
Current student looking to join the workforce to gain real-world experience. Ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company.
Overview
3
3
years of professional experience
Work History
Catering Attendant
TQL
02.2024 - 05.2024
- Set up attractive buffet displays, adhering to company guidelines and quality standards.
- Collaborated with kitchen staff to ensure accurate and timely preparation of catering orders.
- Increased customer satisfaction by effectively addressing dietary restrictions and preferences.
- Contributed to successful events by setting up tables, chairs, and linens according to client specifications.
- Managed inventory of catering supplies, ensuring adequate stock levels for smooth event execution.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Host
Kura Sushi
04.2023 - 12.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Customer Service Cashier
Walgreens
02.2022 - 04.2023
- Resolved product or service problems by clarifying customer's complaint and determining cause of problem
- Resolved customer complaints by exchanging merchandise, refunding money, or adjusting bills
- Recommended, selected and helped locate merchandise based on customer needs and desires
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Retail Sales Associate
Hollister
05.2021 - 03.2022
- Delivered exceptional customer service to guests
- Used POS system to process sales and refund transactions
- Cleaned and organized sales floor in accordance with company merchandising standards
- Received and processed online orders for shipment or store pick-up
- Greeted customers and engaged in conversation to assess needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Monitored customers for signs of security concerns and escalated issues to management.
Crew Member
Wendy's
01.2021 - 12.2021
- Recommended menu items according to customer preferences and dietary restrictions
- Placed orders into POS systems and handled cash and credit transactions
- Organized eating, service and kitchen areas
- Packaged and labeled to-go and delivery orders for pickup
- Memorized food and drink recipes to prepare orders with speed and accuracy
- Addressed customer complaints by remaking dishes and administering refunds.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Bachelor of Arts - Criminal Justice
University of Cincinnati
Cincinnati, OH04.2026
High School Diploma -
Ohio Digital Learning School
Cincinnati, OH05.2023
Skills
- Team Collaboration
- Establishing Learning Goals
- Child Development
- Customer Service and Assistance
- Guest Services
- Technical Support
- Client Relations
Extracurricular Activities
Debate Team Criminal Justice Club Food Drives Tutoring
Timeline
Catering Attendant
TQL
02.2024 - 05.2024
Host
Kura Sushi
04.2023 - 12.2023
Customer Service Cashier
Walgreens
02.2022 - 04.2023
Retail Sales Associate
Hollister
05.2021 - 03.2022
Crew Member
Wendy's
01.2021 - 12.2021
Bachelor of Arts - Criminal Justice
University of Cincinnati
High School Diploma -
Ohio Digital Learning School