Merica Ball
Business Associate A
New York,New York
Summary
Results driven professional with over 6 years of expertise in operational excellence and office administration, seeking a Business Associate role. Proven ability to streamline processes, maintain strong vendor relationships, uphold quality standards, and manage sensitive data effectively. Recognized for exceptional organizational skills and dependability, adept at managing multiple priorities while fostering a positive work environment. Committed to taking on additional responsibilities to achieve team objectives and drive organizational success.
Overview
9
9
years of professional experience
Work History
Business Associate A
The Mount Sinai hospital
11.2024 - Current
- Verify over patient demographics, insurance, and authorization requirements to ensure accurate and timely data entry.
- Collaborate with clinical and administrative teams to streamline patient flow and reduce delays.
- Maintain accurate documentation and ensure compliance with HIPAA and institutional protocols.
- Communicate effectively with patients, families, and staff to facilitate smooth transitions and high-quality service.
- Increased satisfaction rates by promptly addressing concerns raised by patients or their families during the admissions process.
- Maintained a high level of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills.
Remote Operational Excellence Coordinator
HelloFresh
10.2021 - 08.2024
- Collaborated with multiple teams to refine processes, improve workflows, and increase operational efficiency.
- Developed and facilitated training programs that enhanced operational excellence comprehension among 20+ employees.
- Authored standard operating procedures (SOPs) to maintain consistent operations and adherence to industry regulations.
- Entered data, generated reports, and produced tracking documents.
Office Administration Specialist
SwissPost Solution
07.2016 - 03.2020
- Managed client and visitor relations, ensuring a professional and hospitable reception.
- Coordinated with vendors to secure consistent and prompt supply deliveries, maintaining relationships with over 40 providers.
- Arranged travel itineraries for executives and staff, focusing on cost efficiency and adherence to company policies.
Remote Customer Experience Supervisor
Great Value Vacation
11.2018 - 07.2019
- Managed a team of customer service representatives, offering guidance to enhance customer interaction quality.
- Assessed customer service engagements to maintain compliance with quality standards and company protocols.
- Resolved escalated customer issues promptly, facilitating satisfactory outcomes.
Education
GED -
Camden County College
Blackwood, NJ 05.2001 -
Skills
- Strategic Planning, Adaptability
- Empathy
- Technology Proficiency
- Process Improvement, Project Management
- Effective Communication, Patience, Customer-Centric
- Presentation Skills, Product Knowledge,Team Collaboration
- Detail-Oriented, Problem Resolution, Data Analysis
- Communication Skills, Time Management
- Problem Solving
- Patient relationship management
- Multitasking efficiency, Effective communication
- Healthcare compliance
- Continuous improvement mindset
Timeline
Business Associate A
The Mount Sinai hospital
11.2024 - Current
Remote Operational Excellence Coordinator
HelloFresh
10.2021 - 08.2024
Remote Customer Experience Supervisor
Great Value Vacation
11.2018 - 07.2019
Office Administration Specialist
SwissPost Solution
07.2016 - 03.2020
GED -
Camden County College
05.2001 -